Join Us AS Desktop Support Specialist (Lansweeper / Remote Desktop / Active Directory / Window 10)
Company: Trigyn Technologies
Job description: Trigyn’s direct government client has an immediate need for Desktop Support Specialist in Albany, NY.Description:
Desktop support position that will respond to all service requests and document the details of a user request or issue.Duties include, but not limited to the following:
- Respond to all service requests.
- Use of Lansweeper, ITSM, and remote desktop to provide level 2 technical support to over 4000 staff, monitoring work queues, opening, updating and closing ITSM incidents.
- Document the details of a user request or issue, document the diagnostic steps performed when troubleshooting the issue and assist the user with resolution using existing procedures and documentation.
- Acts as a single point of contact for users of the Departments Information Technology (IT) services and directs questions and report problems regarding services and products.
- Installation of desktop hardware/ peripherals and printers.
- Candidate may be expected to lift equipment that may weigh up to 50 lbs. And be required to run cables under desks and other furniture.
- Installation of individual software packages, as needed for all users.
Mandatory Qualification:
- Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms – beyond that of a Programmer.
- Candidate is able to work independently, without assistance.
- 36 months experience managing support requests on a level 2 help desk.
- 36 months experience resolving hardware and software issues and troubleshooting Window 10 /11 or OS.
- 36 months experience utilizing VMware vSphere to support virtual desktops including linked clones.
- 36 months experience using Lansweeper, Remote desktop and Active Directory, all three are required.
- 36 months experience using ITSM service desks.
- 36 months experience configuring and installing windows-based hardware, peripherals, network printers and thin clients.
- 36 months experience imaging computers.
- 36 months experience supporting Outlook
- 12 Months experience with the installation and support of O365 in an enterprise environment.
- 12 months experience troubleshooting Win10/11 OS and applications.
For Immediate Response call 732-640-2404, or send your resume to [email protected]
For Immediate Response call 518-805-7401, or send your resume to [email protected]TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 35 years. TRIGYN is an ISO 9001:2015, , ISO 27001:2013 (ISMS),ISO 20000:2018 and CMMI Level 5 certified company.
Expected salary:
Location: New York City, NY – Albany, NY
Job date: Thu, 05 Dec 2024 00:53:17 GMT
Apply for the job now!
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