Transportation Support Specialist – hybrid 35.5 hours over 5 days including a Saturday
We are seeking an outstanding Customer Service / Transportation Support Specialist to join a busy transport/ service department. The team coordinates the collection of products across the UK and Ireland, ensuring timely and efficient service for internal and external customers.
This role will be 90% working from home, however you need to be within 15 miles of Wetherby to attend on site meetings twice a month
Key Responsibilities
- Handle inbound calls from customers requesting courier collections.
- Process email requests for collections.
- Monitor shipments to ensure timely delivery and communicate updates to internal stakeholders.
- Arrange shipping.
- Troubleshoot courier issues related to pickups.
- Manage and resolve customer complaints promptly, ensuring accurate documentation.
What You’ll Need to Succeed
- Previous experience in customer service; call centre experience preferred.
- Excellent communication skills for interaction with multiple stakeholders.
- Strong attention to detail and exceptional organisational skills.
- Positive attitude with a willingness to learn and adapt to new procedures quickly.
- Self-disciplined and proactive approach to work.
25 days holiday plus bank – pro rota (35.5 hour week rather than standard 37.5)
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