Technical Specialist II – IS Mod at Mayo Clinic

CityRochester

StateMN

RemoteYES

DepartmentInformation Technology

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

Medical: Multiple plan options.
Dental: Delta Dental or reimbursement account for flexible coverage.
Vision: Affordable plan with national network.
Pre-Tax Savings: HSA and FSAs for eligible expenses.
Retirement: Competitive retirement package to secure your future.

Responsibilities

Provides IT support for vended and custom applications, including resolving highly complex issues, and assists with data security, redundancy, and support in collaboration with more senior technical staff. Conducts root-cause analysis by researching hardware environment and software application and system problems, works with colleagues and customers to resolve issues, documents resolution, and communicates resolution with customer. Regularly reviews applications and makes modifications and/or updates of a single system application or basic software and their associated hardware at multiple Mayo Clinic sites to ensure currency and functionality within the established environment. Contributes to the design, development, implementation, and maintenance of custom system software, and/or the installation and maintenance of purchased systems software, as well as the configuration and support of hardware systems across Mayo Clinic. Produces and maintains documentation such as systems requirements, designs, resource inventories and plans as requested. Interfaces routinely with colleagues who may be located at any of the Mayo Group practices to perform job responsibilities requiring virtual collaboration and partnership. May be required to provide 24/7 on-call support.

This will be a 100% remote position, 8-5 (Mon-Fri). Occasionally travel to Rochester may be required. This vacancy is not eligible for sponsorship / we will not sponsor or transfer visas for this position.

During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question – Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.

Qualifications

Bachelor’s degree and training/experience in technical development; OR, Associate’s degree and 5 years’ professional experience in technical development.
Knowledge of system design principles, software development methodologies, and computer programming. Ability to take responsibility and accountability for own activities. Possesses ability to multi-task and prioritize issues appropriately. Aids in the evaluation of alternative approaches and may help in presenting recommendations to teams and unit. Evidence of strong communication and organizational skills. May interface with vendor support service groups or other external support teams to ensure proper escalation during outages or periods of degraded system performance. Acts as a liaison to Mayo departments and vendors to adequately support the division’s computing systems. Experience working in healthcare technology. Exposure to managing both custom developed and vendor-supplied applications.

Preferred qualifications:
•    Expertise with Microsoft Active Directory (AD) administration.
•    Expertise with Entra ID/Azure Active Directory and related Azure tools (Azure AD Connect, Azure Arc, Azure Monitor, Azure Analytics, Microsoft Authenticator).
•    Experience with Microsoft PowerShell.
•    Experience with Active Directory Federation Service (ADFS).
•    Experience with Microsoft Defender for Identity (MDI) and Defender for Cloud (MDC).
•    Experience with building high-performance, highly available and scalable distributed systems.
•    Experience with server architecture, operating systems, operating system patching.
•    Familiarity with Red Hat Enterprise Linux (RHEL).
•    Familiarity generally with Virtual Directories, but more specifically RadiantOne FID by Radiant Logic Corp.
•    Have working knowledge and experience of Software Engineering with a minimum of 3 years of experience with compiled and scripting programming languages such as PowerShell, Bash Shell, C#, etc.
•    Demonstrated problem solving and time management skills.
•    Excellent verbal and written communication skills.
•    Knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations.

Exemption Status

Exempt

Compensation Detail

$131,705.60 – $190,923.20 / year

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

International Assignment

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the “EOE is the Law”. Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee’s Form I-9 to confirm work authorization.

Recruiter

Ted Keefe

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