Urgently needed for 
SR MANAGER ASSOCIATE RELATIONS & COMPLIANCE
Company: Sally Beauty Supply
- Manage the associate relations team with a strong focus on leadership, consistent policy interpretation and risk management. Leads, coaches, and develops Associate Relations team members to cultivate a high-performing, results-driven HR team.
- Advises and mentors leaders and HR teams on escalated people decisions, such as performance management and associate relations. May also facilitate training on HR-related functions for leadership and HRBPs.
- Manage the Associate Concern line process. Gathers and analyses data to identify trends and issues, transforming insights into actionable recommendations to support leaders in informed decision[1]making.
- Tracks and ensures the quality and timeliness of responses to ECL calls, overseeing internal investigations and managing final outcomes and recommendations.
- Lead and support HR projects, driving initiatives that enhance efficiency and effectiveness within the Associate Relations function.
- Collaborates with the employment legal team on HR-related matters to ensure compliance with provincial, federal, state, and municipal laws as well as the Learning and Development to manage policy communications.
- Provides coaching and guidance to senior HR leaders on key topics and communications, ensuring alignment with organizational initiatives and the effectiveness of change efforts.
Knowledge, skills & abilities requirements
- Bachelor’s degree in Human Resources or related field preferred; HR certification a plus.
- A minimum of five (5) to seven (7) years of experience in Associate Relations required.
- Two (2) to three (3) years supervisory experience preferred.
- Working knowledge of federal, state and provincial law regulations as they pertain to associate relations, benefits (including leave administration), compensation, and payroll.
- Ability to provide ethical, high quality, timely, professional, and positive customer service.
- Ability to make sound decisions and provide direction in the context of manager counseling and conflict resolution in accordance with corporate policies.
- Ability to handle confidential and sensitive information with discretion. · Ability to meet or exceed established service level expectations.
Competencies & attributes
- Passionate Learner – inquisitive about the business; open to feedback and coaching, applies learning quickly; applies learning to improve processes and procedures, proactively shares learning with colleagues and leaders; realigning and reshaping projects
- Flexible & Agile Adapter – responsive and open to change; works well with ambiguity; adapts to new plans or directions; keeps calm under pressure; perseveres to achieve the plan/task; doesn’t dwell on the past
- Talent Builder – considers how we can create an inclusive culture; encourages input from others; invests time as an informal/formal coach or buddy; works to build a diverse team with the right skills and knowledge; looks for ways to acknowledge, motivate, and value the team
- Effective Communicator – articulates in an appropriate and accurate manner; emotionally astute while remaining authentic to own style/self; encourages others to express views and opinions; demonstrates active listening and uses probing questions; is concise and relevant with data/info
- Team Builder – references the importance of teamwork and actively demonstrates collaboration and sharing; builds and/or participates in effective teams; values the importance of inclusion and various sources of thought/input; humble when operating within a team
- Customer Focused Partner – understands internal and external customer needs; contributes to plans and actions to improve the associate and customer journey/experience; holds self and team accountable for improving the customer experience; is an advocate for the customer
- Strategic Thinker – progressive thinking with the ability to bring new ideas to life; works with others to develop progressive and cost-effective strategies; provides suggestions to improve upon continuous improvement and scalability within department; uses a broad range of data sources
- Big Picture Thinker – understands own department and how other key departments operate; adopts an inclusive approach; seeks feedback reviews progress, and adapts plans as needed; understands interdependencies with other departments
- Results Driver – effective at driving and delivering on plans; holds self and team accountable to high standard of delivery; suggests opportunities for innovation and continuous improvement; focuses on the right priorities and uses resources/time wisely; demonstrates grit and determination
- Problem Solver & Decision Maker – able to consume department/operational data to identify business; identifies, gathers, and examines the relevant information; makes recommendations and takes action to solve challenges, considers importance/impact of decisions against relevant factors
Working conditions & physical requirementsHybrid or remote work options depending on company policies and location. The work environment generally involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail stores, and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lighted, heated, and ventilated. The work is sedentary; however, occasional travel to company locations may be required. Typically, the employee may sit comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items such as papers, files, books, small parts; using a keyboard, driving an automobile, etc. No special physical demands are required to perform the work.#LI-Hybrid
Expected salary:
Location: Denton, TX
Job date: Sat, 22 Mar 2025 04:30:20 GMT
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