Join Us AS Sr. Desktop Support Technician
Company: Komatsu
Job description: Job DescriptionSr. Desktop Support TechnicianPosting Start Date: 6/27/25Job Location (Short): Chattanooga, Tennessee, USA, 37405Requisition ID: 33390Onsite or Remote: Onsite PositionJoin Komatsu and Be Part of Something Big!Job OverviewWe are pleased to announce an exceptional career opportunity for a Senior IT Desktop Support Technician to join our esteemed team and provide dedicated support at our facility in Chattanooga, TN. This on-site position entails a comprehensive range of responsibilities, including the maintenance and support of various devices and systems, active collaboration with support teams, and participation in the implementation of new technology initiatives. The ideal candidate will demonstrate superior problem-solving abilities and possess an extensive background in desktop technologies and infrastructure support.Key Job ResponsibilitiesPrimary Responsibilities
- Advanced Troubleshooting and Technical Support: Provide advanced troubleshooting, problem solving, and on-site technical support for all levels of users in the office, plant, and/or warehouse.
- Technology Environment Management: Create and maintain a technology environment that maximizes IT investments and supports all necessary business processes while ensuring excellent customer service levels and meeting both internal and external customer expectations.
- Client PC Support: Provide advanced support for all hardware/software computer deployments and related issues.
- Additional Areas of Responsibility
- Support and maintain LAN, break/fix services, software/hardware upgrades, patch management, Anti-Virus management, hardware image management, application installs, and user support and training.
- Analyze, test, implement, and support the rollouts of new client technologies, including PCs, laptops, tablets, and mobile endpoint devices.
- Analyze, troubleshoot, and support all aspects of client infrastructure, including PC hardware and software installs, video conferencing, wireless networking, TCP/IP, DNS, and DHCP client-based issues.
- Adhere to all company policies and procedures, such as Information Security, Communications Policy, Employee Code of Conduct, and Record Retention Policy.
- Maintain inventory of server, PC equipment, and peripherals, as well as documentation of procedures related to the IT area.
- Develop solutions for simple to complex user issues, whether hardware or software related.
- Create and maintain technical process and procedure documentation, as well as end-user documentation.
- Conduct R&D on new client technologies, including testing new models of endpoint devices as they are added to the environment.
- Complete other projects as assigned.
Qualifications/Requirements
- Associates degree in IT or a related field or technical certification strongly preferred; minimum high school diploma is required
- 3-5 years of IT client support experience
- Ability to troubleshoot issues and come to a resolution
- Ability to provide technical guidance and support to others
- Knowledge of Plant type RF equipment (Zebra MC 9300 scan devices and printers)
- Strong working knowledge of TCP/IP, DHCP and DNS
- Must be proficient with Windows operating system, Microsoft Outlook, Mac IOS, Intune, Frame, and O365
- Ability to research computer related issues to resolve hardware and software problems
- Excellent time management, problem solving, troubleshooting and multi-tasking ability
- Ability to effectively communicate technical issues into laymen’s terms both within IT and within all levels of the company.
- Experience in a production or manufacturing environment.
Additional InformationHiring RangeAt Komatsu, your base pay is one part of your total compensation package. This role pays $50,000-$70,000. The actual offer will consider a wide range of factors, including experience and location.Diversity & Inclusion CommitmentAt Komatsu we come from diverse backgrounds, with unique perspectives, experiences, and contributions. We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose. We are authentic, ambitious, and innovative in our pursuit of Diversity & Inclusion. United, we are on a journey towards a sustainable future that creates value together.Company InformationKomatsu is a world leader in manufacturing construction, mining, forestry, and industrial heavy equipment. Founded in 1921, Komatsu has a long history of quality, reliability, innovation, and excellence. Headquartered in Tokyo, Japan, Komatsu facilities, distributors and dealers are in more than 140 countries and employ more than 60,000 people. Komatsu offers a diverse and challenging work environment, where you can grow your skills and career, and contribute to a sustainable, clean-energy future. If you are looking for a company that values your talent and potential, be a part of something big and join a team that is shaping the world!If you want to learn more about Komatsu, please visit our website atAbout KomatsuSite informationContact© Copyright 2025 Komatsu America Corp and Affiliates. All Rights Reserved.×Cookie Consent ManagerWhen you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.Required CookiesThese cookies are required to use this website and can’t be turned off.Show More DetailsRequired Cookies Provider Description Enabled
SAP as service providerWe use the following session cookies, which are all required to enable the website to function:
- “route” is used for session stickiness
- “careerSiteCompanyId” is used to send the request to the correct data center
- “JSESSIONID” is placed on the visitor’s device during the session so the server can identify the visitor
- “Load balancer cookie” (actual cookie name may vary) prevents a visitor from bouncing from one instance to another
Functional CookiesThese cookies provide a better customer experience on this site, such as by remembering your login details, optimizing video performance, or providing us with information about how our site is used. You may freely choose to accept or decline these cookies at any time. Note that certain functionalities that these third-parties make available may be impacted if you do not accept these cookies.Show More DetailsFunctional Cookies Provider Description Enabled
YouTubeYouTube is a video-sharing service where users can create their own profile, upload videos, watch, like, and comment on videos. Opting out of YouTube cookies will disable your ability to watch or interact with YouTube videos.
Expected salary: $50000 – 70000 per year
Location: Chattanooga, TN
Job date: Fri, 11 Jul 2025 04:52:11 GMT
Apply for the job now!
