Join Us AS Service Support Analyst (Helpdesk/Desktop Support) :: Raleigh, NC (Onsite)
Company: ARK Solutions
Job description: Ark Solutions Inc is looking for Service Support Analyst (Helpdesk/Desktop Support)!Position: Service Support Analyst (Helpdesk/Desktop Support)
Location: Raleigh, NC (Onsite)
Duration: 12+ Months and possibility of extensionDescription:
- Technical assistance, support, and advice to end users for hardware, software, and systems
- Hands-on technical and functional assistance to business and technical users
- Remote technical and functional assistance to business and technical users
Expected Skills:
- Able to work without assistance; can provide leadership to others; able to manage highly complex work efforts; may have advanced education; may have extensive industry experience.
Skills Required / Desired
Unpack boxes and stage for i-tagging Required
Organizing PCs and parts in stock rooms Required
Work tasks & perform data updates in ServiceNow system Required
Process PCs & delivery for State Surplus Required
Perform updates in Asset Works system Required
Assist with PC pickups, deliveries, shipping Required
Assist with testing new PC models Required
Performing lifecycle replacements Required
Physical PC inventories Required
Provide PCs to customers Required
Image/Provision PCs Required
Use SharePoint for file management Required
Win 10, 11 knowledge preferred Required
Basic knowledge of Mac OS helpful Required
M365 knowledge preferred Required
Expected salary:
Location: Raleigh, NC
Job date: Sat, 10 May 2025 03:55:53 GMT
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