Join Us AS Service Desk/Desktop Support Technician – REMOTE Columbus OH Area
Company: Connection
Job description: Overview:Connection has a fantastic opportunity through our Technical Staffing division for a Desktop Support Technician. This is remote opportunity near the Columbus, OH area. The opportunity is based on a contract to hire model offering great benefits.We are looking for a motivated and customer-oriented Desktop Support Technician (Level 1) to join our IT Service Desk team. This role provides hands-on technical support for both office and field staff across our regional operations. The ideal candidate will have a can-do attitude, excellent interpersonal skills, and the ability to resolve first-level technical issues efficiently in a dynamic environment. Responsibilities:Key Responsibilities:
- Serve as the first point of contact for IT support, providing timely and professional assistance to end users.
- Troubleshoot and resolve issues related to Windows workstations, Microsoft 365 applications, network connectivity, printers, and mobile devices.
- Fulfill service requests including onboarding new users, setting up workstations, installing software, and supporting peripheral devices.
- Manage and resolve tickets assigned via round-robin queue, ensuring adherence to defined SLAs.
- Accurately document issues, resolution steps, and contribute to the knowledge base to support ongoing improvements.
- Escalate unresolved or complex technical issues to Level 2 or engineering teams as necessary.
- Participate in scheduled after-hours support rotation when needed.
Min: USD $24.00/Hr. Max: USD $25.00/Hr. Qualifications:Qualifications:
- 1–2 years of experience in a technical support or IT help desk role.
- Familiarity with IT ticketing systems such as Freshservice, ServiceNow, or similar platforms.
- Proficient in Microsoft 365, Windows OS, and basic endpoint troubleshooting.
- Strong communication and interpersonal skills with a customer-first mindset.
- Ability to prioritize tasks and work independently in a fast-paced setting.
- Associate degree in an IT-related field or equivalent hands-on experience.
- Positive attitude, reliability, and a willingness to learn and grow within the role.
Expected salary: $24 – 25 per hour
Location: Ohio
Job date: Sat, 03 May 2025 04:13:22 GMT
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