Senior / Lead Desktop Support Technician

Join Us AS Senior / Lead Desktop Support Technician

Company: Expert Technical Solutions

Job description: Senior / Lead Desktop Support Technician – Atlanta, GA – onsite 5x/wk – near Smyrna / The BatteryThe Senior Desktop Technician is responsible for providing advanced technical support and maintenance for desktop systems, thin clients, software, and peripherals. This role involves troubleshooting complex issues, performing installations and upgrades, and ensuring optimal performance of desktop environments.Key Responsibilities:

Technical Support: Provide advanced troubleshooting and support for desktop systems, including hardware, software, and peripherals.
Installation and Configuration: Perform installations, configurations, and upgrades of desktop systems and software.
Maintenance: Conduct regular maintenance and updates to ensure system stability and security.
Documentation: Maintain accurate records of support activities, including issue resolution and system changes.
Customer Service: Deliver exceptional customer service, addressing user concerns and providing timely solutions.
Training: Assist in training users and other team members on new systems and software.
Collaboration: Work closely with other IT team members to resolve complex issues and improve system performance.

Qualifications:

Education: Minimum of an Associate’s degree in Computer Science or a related field, with a preference for candidates holding a Bachelor’s degree.
Experience: Minimum of 5 years of experience in desktop support, with at least 2 years of experience in executive or VIP support.
Skills: Proficiency in Windows and macOS operating systems, network and server administration, Active Directory, ServiceNow, and knowledge of common computer hardware and peripherals.
Soft Skills:

o Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
o Customer Service: Strong customer service orientation, with a focus on understanding and meeting user needs.
o Problem-Solving: Exceptional problem-solving abilities, with a proactive approach to identifying and resolving issues.
o Attention to Detail: High level of attention to detail, ensuring accuracy in all support activities.
o Teamwork: Ability to work collaboratively with team members and other departments.
o Adaptability: Flexibility to adapt to changing priorities and technologies.
o Empathy: Demonstrated empathy and patience when dealing with user concerns and issues.
o Leadership: Proven leadership skills, including the ability to motivate and guide team members, drive process improvements, and contribute to strategic planning.Preferred Skills: