Senior Desktop Support Technician

Join Us AS Senior Desktop Support Technician

Company: vTech Solution

Job description: Job Summary:The Senior Desktop Support Technician will be responsible for providing on-site technical support for computer systems, hardware, and software. This role requires strong troubleshooting skills, excellent customer service, and the ability to work both independently and as part of a team. The technician will perform software installations, configurations, and troubleshooting, and will utilize tools such as SCCM and Remote Desktop to remotely connect to workstations.Location: Washington, District of Columbia, Virginia, United States,Responsibilities:– Troubleshoot and resolve hardware and software issues on Windows-based systems.
– Install, configure, and maintain desktop software applications.
– Utilize SCCM/SMS for software deployment and management.
– Remotely connect to workstations using software tools.
– Provide excellent customer service and technical support to end-users.
– Analyze common complaints and problems, and generate reports.
– Stay up-to-date with new technologies and industry trends.Required Skills & Certifications:– Considerable knowledge of Microsoft Operating systems (Windows 10 or higher).
– Working knowledge of MS Office including Outlook and MS365.
– Considerable knowledge of PC hardware, peripherals, and networks.
– Ability to use software tools (SCCM, Remote Desktop, Dameware etc.) to remotely connect to workstations.
– Excellent troubleshooting skills.
– Ability to perform software installations, configurations, and troubleshooting hardware and software.
– Considerable knowledge of SCCM/SMS.
– Strong working knowledge of computer systems, hardware, and software, including drivers and BIOS (4+ years).
– Excellent problem-solving, analytical, and team-working skills (4+ years).
– Excellent communication and interpersonal skills (4+ years).
– Demonstrated ability to obtain feedback from customers to improve training methods (4+ years).
– Running reports and analyzing common complaints and problems (4+ years).
– Openness to learning new technologies (2+ years).Preferred Skills & Certifications:– Not specified.Special Considerations:– This position is 100% on-site from day one.
– Parking is not provided.
– An in-person interview is required before an offer will be extended.
– Candidate must reside within the US for the duration of the assignment.Scheduling:
– Not specified.

Expected salary:

Location: USA

Job date: Fri, 25 Jul 2025 22:01:43 GMT

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