Join Us AS Senior Desktop support-Onsite
Company: MSys
Job description: Interview Type: Skype *** Very long term project initial PO for 1 year, expect to go for 4+ years *** ***Onsite***Description:NCDIT needs an excellent desktop support for activities such as troubleshooting, software installs, PC replacements, imaging, equipment inventories, PC maintenance, applying critical updates, documenting tickets, customer onboardings, and off-boardings.***This is an onsite position.Job DescriptionSystem Admin Mid-Level Contractor – EEM Support
- Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers
- Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams
- Image or provision new equipment hardware & provide to customer
- Use strong organizational skills to track onboarding & shipping activities based on customer requests.
- Follow asset management processes to ensure proper customer billing
- Document work activities in ServiceNow
- Testing Intune processes for Tier 3 team & providing feedback
- Test upgrades and software changes
- Install software following security & internal processes
- Troubleshoot customer issues
- Provide instruction while troubleshooting for remote customers
- Assist with developing team processes & a knowledge base
- Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust
- Basic knowledge of Macintosh Apple devices with a willingness to learn
- Work with vendors on warranty cases
- Collaborate with internal teams on technical issues
- Work on special projects as needed
Required Skills
- Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers 5 Years
- Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams 5 Years
- Image or provision new equipment hardware & provide to customer 5 Years
- Use strong organizational skills to track onboarding & shipping activities based on customer requests. 5 Years
- Follow asset management processes to ensure proper customer billing 5 Years
- Testing Intune processes for Tier 3 team & providing feedback 5 Years
- Test upgrades and software changes 5 Years
- Install software following security & internal processes 5 Years
- Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond 3 Years
- Basic knowledge of Macintosh Apple devices with a willingness to learn 3 Years
Contact the recruiter working on this position:The recruiter working on this position is Chinmayee Patro(Raghu Team)
His/her contact number is +(1) (202) 6979490
His/her contact email isOur recruiters will be more than happy to help you to get this contract.
Expected salary:
Location: Raleigh, NC
Job date: Sat, 16 Nov 2024 01:46:49 GMT
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