Join Us AS Senior Desktop Engineer
Company: SMC Corporation
Job description: PURPOSE
- The Senior Desktop Engineer role will be responsible for the day-to-day management and support of SMC’s physical endpoints. This role will involve working with other IT teams to efficiently manage the full range of physical computers & mobile devices at SMC. The senior desktop engineer uses a collection of management tools to ensure these computers are fully updated and patched. The Senior Desktop Engineer ensures SMC’s computers is running and available, delivering a reliable and effective end-user experience.
ESSENTIAL DUTIES
- Provides support for current and future desktops, laptops and mobile devices
- Serve as a point of escalation for end point compute environment (physical computers and mobile devices)
- Lead regular patching and upgrading SMC’s computers and mobile devices using device management tools to deliver packaging software packages & updates
- Follow SMC IT security policies, procedures and, established standards
- Adhere to SMC’s IT change control (enablement) process
- Lead continuous improvement efforts around the end point management and support processes
- Lead the discovery of metrics to report on end point compute environment performance and effectiveness
- Work with the Infrastructure and Operations teams supporting initiatives to automate processes
- All other duties as assigned
PHYSICAL DEMANDS / WORK ENVIRONMENT
- Collaborative team environment in a shared workspace
- Carry a company-provided phone & participate in on-call rotation
- General office, computer room, warehouse, and factory areas
- Off-hours work and travel as required
- Sitting for long periods
- Minimum lifting requirements of 25 pounds
MINIMUM REQUIREMENTS
- Associate degree in Computer Science / Information Technology or relevant work experience
- 3+ years’ experience in a technical support role
- 3+ years of experience with Active Directory Group Policy, Windows Administration
- Basic understanding ITSM Principles or ITIL4 Foundations certification
- A+ and / or MCSA Certification is preferred
- Experience using MECM/SCCM, Intune for managing deployments and device updates
- Familiarity with other remote device management tools (Tanium, Beyond Trust)
- Must have proficient knowledge of operating systems, network systems, and IT architecture
- Excellent interpersonal communication skills
For internal use only: IT001
Expected salary:
Location: Noblesville, IN
Job date: Sat, 16 Aug 2025 00:46:52 GMT
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