Join Us AS Resident Services Senior Manager
Company:
Job description: **We are seeking individuals who have work experience working with adults with chronic mental illness**General Summary: We are seeking a compassionate and experienced Resident Services Senior Group Home Manager to oversee the daily operations of a group home serving individuals with chronic mental illness. This role will be responsible for ensuring a safe, supportive, and therapeutic environment that promotes the well-being and independence of residents. This role requires strong leadership skills, a deep understanding of mental health conditions, and experience in managing a team of direct care staff.Supervisory responsibilities:
- Partners with Talent Acquisition team to recruit, interview, hire, and train direct reports.
- Oversees the daily workflow of their department.
- Provides constructive and timely performance evaluations.
- Handles discipline and termination of employees in accordance with company policy.
Principal Duties & Responsibilities:
- Oversee the implementation of programming in the core service areas and progress toward program outcomes at all assigned group home sites.
- Foster a positive and inclusive environment that encourages social interaction and personal growth.
- Use program data and regular reporting as a tool for staff and program supervision and quality improvement.
- Participate in community groups working to improve services for residents and develop new resources that address unmet needs.
- Maintain accurate records of resident care, staff training, and home operations in compliance with state and federal regulations.
- Ensure the home operates within budget and financial guidelines, including managing expenses and tracking expenditures and reporting any variances.
- Responsible for ensuring a clean and safe work environment by regular safety reviews, employee training and follow through. This includes minimizing the number of work-related accidents within the department.
- Completes all required statistical records and reports in a timely manner.
- Designs and implements evaluation tools to assess quality of services and resident satisfaction with programming.
- Responsible for attending staff meetings, training courses, and conferences as required.
- Responsible for the accuracy, value, management, and reporting of program data from multiple systems and data sources in support of operational decision-making, ongoing compliance, planning activities, reporting requirements, proposals, communicating Goodwill’s impact.
- Ensures the quality, integrity, and security of all agency program data through process, governance, training, and audits.
- Ensures record confidentiality and compliance with applicable requirements.
- Recommend standard data definitions, ensures standards are utilized in all reporting, and partners with leadership on the most appropriate ways to capture and communicate Goodwill’s mission effectiveness and community impact.
- Ensure compliance with all licensing requirements, agency policies, and accreditation standards. Responsible for meeting contracted goals, mandated standards, and regulatory requirements established for Goodwill’s Residential Programs.
- Stay informed of state and county training requirements and monitor team’s compliance.
- Monitor critical incident/medication errors in Group Homes, with the responsibility to minimize errors through appropriate training and follow up with responsible staff.
Knowledge, Skills & Abilities Required:
- Business Acumen: Thorough knowledge of principles and practices associated with residential service delivery for people with disabilities associated with mental illness.
- Customer Focus: Effective communication skills, both oral and written, for consistent and positive interaction with internal and external customers.
- Accountability: Collaborates & champion ideas, providing the best possible support for the mission.
- Drive for Results: Thorough knowledge of mission information (data) requirements and performance outcome measures as guided by local, state and federal government, GII or another contracted agency.
- Continuous Improvement: Familiarity with community human service system, providing open minded flexibility to improve quality of program output.
- Building a Team: Ability to promote positive and productive work relationships that foster learning and encourage personal growth of their team.
- Managerial Courage: Ability to deliver difficult messages and say no when necessary.
- Provides current, direct, actionable, positive and corrective feedback.
- Management Agility: Ability to supervise, organize, manage, and problem solve.
- No record of convictions for offenses substantially related to job duties.
Travel Required: Ability to travel up to 10%Required education and/or work experience:
- Bachelor degree in social work, psychology or related field (Master’s prefered)
- Minimum of 2 years of experience working with individuals with chronic mental illness in a residential or community setting.
- Minimum of 2 years of experience in a supervisory or management role.
- Strong knowledge of mental health conditions, treatment modalities, and behavioral management strategies.
- Excellent communication, organizational, and leadership skills.
- Ability to work collaboratively with a multidisciplinary team and external stakeholders.
- CPR and First Aid certification (or willingness to obtain).
- Valid driver’s license and ability to pass a background check.
Description of physical working environment:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to maintain a stationary position to be able to operate a computer and other office equipment, mostly indoor office environment. Must be able to clearly communicate, identify, analyze and assess details. Ability to move freely throughout the facility and lift, push or pull up to 20 lbs.Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Equal Employment Opportunity Employer: Goodwill of South Central of Wisconsin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.PI64ad8b29435d-8722-35374248
Expected salary:
Location: Madison, WI
Job date: Sun, 25 Aug 2024 07:17:47 GMT
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