Remote Technical Support Specialist / Desktop Support

Join Us AS Remote Technical Support Specialist / Desktop Support

Company: Adecco

Job description: Remote Technical Support Specialist needed! $40/hr. Flexible 9am-9pm, Mon-Sun. 4+ years IT support, POS (Toast, Square, etc.) & G-Suite/ZenDesk skills required. Strong problem-solving for restaurant tech support.Top reasons to work with Adecco.· Payday every Friday· Upskilling opportunities through the Adecco Aspire Academy· An opportunity to get hired on permanent with our client.· Assigned your very own onboarding specialist.Job Details· Location: Remote Position· Pay Rate: $ 40/hr· Shift/Hours: Must be flexible to our support line hrs (e.g., 9am-9pm Mon-Sun)Requirements· 4+ years in a related role in Technical Support / IT (e.g. IT, networking administration, technical support· Knowledge with one or more of the following softwares: Toast, Square, Upserve, Micros, Aloha, NCR, or Revel POS Familiarity with G-Suite, ZenDesk, Slack, Atlassian, Salesforce· Degree preferred but not required with equivalent experienceJob description· About the Role The team is looking for a new team member to join our Technical Support team, helping restaurants live as they work with our new product.· Our Technical Support team currently offers 365/12/7 coverage from 9am-9pm EST.· You must be flexible to work mornings, nights, weekdays, and/or weekends. Shift times may be subject to change as we expand our team!· We primarily manage our ticket queue via email and text message and provide phone or video support upon request or as needed.· You’ll be a strategic problem solver and become a technical subject matter expert in all things related to our new product!· You will be the first line of defense for all merchant support tickets, ensuring that the team provides an exceptional service experience and best-in class technical support when something goes wrongIf this sounds like a position you would be interested in, please apply with your up-to-date resume today!Pay Details: $40.00 per hourBenefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.Equal Opportunity Employer/Veterans/DisabledTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacyThe Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: