Why Mayo Clinic
Responsibilities
Facilitates patient visits and supports the health care provider by anticipating and responding to patient needs and requests of the health care team. Allows providers to focus on patient care by coordinating/scheduling appointment schedules and daily activities of required materials/information, serving as a direct contact and resource to the patient, utilizing clerical skills, technical skills and excellent customer service techniques. Accurately registers new patients and updates demographic and insurance information. Provides face-to-face customer service regarding any billing and insurance questions. Assists with negotiating authorizations and/ or pre-certifications for patients within the Mayo system. Assists with verifying insurance benefit and systematically documents the source and method of verification. Collects co-payments, pre-care deposits, consultation fees and other forms of account payments from patients. Documents and reconciles cash received.
Qualifications
EDUCATION: High School Diploma or equivalent. EXPERIENCE: One or more years experience/training in a forward-facing customer service role or medical environment required. Must have previous experience in multiple electronic applications, including Word and Excel, and be able to keyboard at 30cwpm. Strong customer service background required, with excellent written and oral communication skills.COMPETENCY: JOB KNOWLEDGE: Must be comfortable with technical office equipment, (i.e. printers, fax machines, copiers and telephone systems). Must be able to interact with a variety of people at different levels within the institution. Must possess good problem solving skills and the ability to exercise good judgment. Must present him or herself in a professional and friendly manner, demonstrate excellent customer service techniques and critical thinking skills. Organizational skills with the ability to function independently and able to manage multiple tasks/priorities is required.
Exemption Status
Nonexempt
Compensation Detail
Education, experience and tenure may be considered along with internal equity when job offers are extended.; $17.20 – $22.89 / hour.
Benefits Eligible
Yes
Hours/Pay Period
80
Schedule Details
Monday-Tuesday 8am-7pm
Weekend Schedule
Saturday-Sunday 8am-4:30pm
International Assignment
No
Site Description
Affirmative Action and Equal Opportunity Employer
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.
Recruiter
Tonya Calabro
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