Why Mayo Clinic
- Medical: Multiple plan options.
- Dental: Delta Dental or reimbursement account for flexible coverage.
- Vision: Affordable plan with national network.
- Pre-Tax Savings: HSA and FSAs for eligible expenses.
- Retirement: Competitive retirement package to secure your future.
Responsibilities
The Operations Coordinator plays a pivotal role in supporting the successful onboarding of MCP programs, solutions, and services within external client organizations. This position focuses on coordinating cross-functional teams, managing project timelines, and driving process improvements to ensure seamless integration and adoption of MCP offerings. The ideal candidate is highly organized, excels in communication, and thrives in a fast-paced environment while ensuring client satisfaction and operational excellence.
Client Onboarding Management
- Coordinate onboarding activities to ensure successful integration and adoption of MCP offerings within client organizations.
- Collaborate with client-facing teams to develop timelines, milestones, and allocate resources necessary for program success.
- Facilitate onboarding communications and provide status updates during meetings and stakeholder engagements.
Project Coordination and Communication
- Oversee onboarding-related activities to align with business objectives and ensure progress is on track.
- Develop schedules, track milestones, and communicate updates to leadership and stakeholders.
- Facilitate timely issue resolution and change management processes to maintain project momentum.
- Prepare documents, presentations, and reports to support communication efforts and project transparency.
Team Collaboration and Relationship Management
- Coordinate cross-functional project teams including account, technical, services personnel, to achieve objectives.
- Foster relationships with internal and external team members to ensure efficient and effective collaboration.
- Facilitate connections and interactions across teams to meet customer needs and expectations.
Leadership and Decision-Making
- Lead problem-solving efforts and facilitate decision-making processes with minimal supervision.
- Prioritize competing objectives across multiple projects to ensure smooth operations and successful outcomes.
Process Optimization and Best Practices
- Drive continuous improvement by refining onboarding standards, tools, templates, and methodologies.
- Collaborate with stakeholders to enhance deployment frameworks and ensure consistent application of best practices.
- Assist in the development and maintenance of guidelines, procedures, and support documentation.
Operational Compliance and Reporting
- Ensure adherence to internal policies, processes, and documented practices.
- Monitor and report on key onboarding performance indicators, including project throughput, risks, issues, and successes.
- Provide insights and recommendations to improve efficiency and support program objectives.
Administrative and Support Tasks
- Perform operational support tasks such as scheduling, coordination, and follow-ups for meetings, events, and metrics.
- Identify and facilitate updates for web pages and dashboards.
- Assist in ongoing training, program communication, and updates regarding changes.
Skills and Attributes
- Exhibit initiative, adaptability, and proficiency in optimizing time management.
- Demonstrate strong organizational, communication, and interpersonal skills.
- Ensure accuracy and completeness in all deliverables through attention to detail.
- Provide strong customer service support to internal and external team members.
Maintain effectiveness in a fast-paced environment with short deadlines.
Qualifications
Position requires high school diploma/GED with a minimum of 7 years’ experience in an administrative or project support role, or an associate degree in an administrative, business, healthcare, or other related field, with a minimum of 5 years’ experience in an administrative or project support role. Preferred bachelor’s degree in business, administration, healthcare administration, or related field with 3 years of related experience.
Additional Experience and/or Qualifications: (Has Achieved Competency in the Following Areas, Job Knowledge and Additional Considerations):
- Strong proficiency in planning, scheduling, and utilizing business software to create spreadsheets, presentations, and professional correspondence.
- Experience working on project teams with a focus on effective collaboration and delivering results.
- Demonstrated ability to make sound decisions, maintain confidentiality, and ensure attention to detail and follow-through.
- Proven agility, organizational skills, and customer service excellence, with the ability to navigate ambiguity and prioritize competing demands.
Consumer-focused mindset with the ability to build and maintain effective relationships with internal stakeholders and external partners.
Exemption Status
Exempt
Compensation Detail
$66,040 – $89,169 / year
Benefits Eligible
Yes
Schedule
Full Time
Hours/Pay Period
80
Schedule Details
Monday – Friday, Normal Business Hours
100% Remote. This position may work remotely from any location within the US.
10%+ travel may be required
This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position.
Weekend Schedule
Not Applicable
International Assignment
No
Site Description
Equal Opportunity
Recruiter
Julie Melton
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