Join Us AS Onsite Desktop Support Technician II (San Francisco/Dublin/Concord Area)
Company: NVA
Job description: Onsite Desktop Support Technician II (San Francisco/Dublin/Concord Area)Ethos Veterinary HealthJob DescriptionOnsite Desktop Support Technician II Position RequirementsJob SummaryProvides support to end users for hardware, software and access issues both remotely and in person. Responds to telephone, email, online and in-person requests for technical support. Efficiently identifies, researches, documents, and resolves or triages complex technical problems to achieve Service Level targets. Create knowledge base articles for Service Desk reuse and or for use by end-users to address common problems. This role will be an advocate for the onsite users withing the larger enterprise IT organization. Escalates vendor-specific issues to vendors supports teams as necessary. Ability to identify and escalate trends and problems within the environment. Documents, troubleshoots, and resolves or escalates tickets using applicable systems and tools. Must be able to work efficiently with minimal supervision to achieve performance KPI’s such as Contacts Handled, Call Quality Scores, Resolution and Ticket Reopen Rate.Primary ResponsibilitiesHelpdesk and onsite desktop experience supporting users at all levels.Complete setup and configuration of Windows based machines (Windows 10,Windows 11), including OS configuration, application installation and GUI setup.Provide hardware troubleshooting and repair for laptops and desktops, including replacement and/or installing of internal componentsProvide onsite support for Conference Rooms, including Audio/Video connectivity and usageProvide “smart hands” onsite support for network or server component installation and configurationProcess Active Directory & Exchange requests including Account creation, password resets, and login issue support.Manges and complete tickets using ITSM/Ticketing systems.Mobile Device Configuration/Support (smart phone, tablet)Supporting/troubleshooting MS Office (Excel, Word, PowerPoint, Outlook)Printer configuration and troubleshoot (Direct Connected & Networked)Install and IP configuration of onsite Network/shared Printers and/or scannersWipe and reimage of laptops and desktops using software such as Acronis, MDT, FogSwitches/routers/wireless networks (basic troubleshooting – Onsite & remote) – ability to efficiently traverse the first three layers of the OSI model.Basic connectivity of laptops, PCs, etc.Active Directory & Exchange (Accounts, Logins, Password Resets etc.)Preferred AttributesExcellent communication and interpersonal skills with users of all skill levels.Ability to effectively prioritize and execute tasks in a high-pressure environment.Thinks clearly in difficult situations and knows when to escalate and ask for help.Highly Self-motivated and directed.Ability to work calmly in urgent or stressful situations.Minimum QualificationsMinimum of 5+ years of onsite Desktop Support experienceService Desk or Call Center experience a plusA+ Certification a PlusExperience with physical system setup and connectivity, both laptop and desktop.Experience with imaging building and configuration (Acronis, MDT, or similar)Experience with hardware troubleshooting, hardware install and/or upgradeExperience with Audio/Visual setup and support. Conference Room supportExpert experience supporting MAC/IOS is a must-have requirement.ITSM/Ticketing system experience.Experience with Call Center software a plusExperience with Windows platforms (Windows 10, windows 11)Experience providing support to MS Office (Excel, Word, PowerPoint, Outlook)Excellent communication and interpersonal skills with users of all skill levels, especially at an Executive level.Ability to effectively prioritize and execute tasks in a high-pressure environment.Thinks clearly in difficult situations and knows when to escalate and ask for help.Highly Self-motivated and directed.Ability to work calmly in urgent or stressful situations.Preferred QualificationsBachelor in Computer Science or related field10+ years of Desktop support experienceExperience with ServiceNow a plusA+ Certification a plusApplication support experience with Active Directory, Group Policy Management, Remote Desktop Management and Licensing, DNS and DHCPBasic experience with setup and troubleshooting of Switches/routers/wireless networks (basic troubleshooting – Onsite & remote) – ability to efficiently traverse the first three layers of the OSI model.Experience using Active Directory & Exchange (Accounts, Logins, Password Resets etc.)Physical RequirementsAble to lift minimum 20lbsAble to go under desks, in server rooms and physically connect systems and peripheralsWork Schedule: Monday Thru Friday8am PST to 5pm PSTThe base hourly range for this position is $26 – $30. Our pay ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.Benefits:
- Medical, Vision, Dental insurance
- 401(k)
- Health Savings Account
- Paid time off
- Employee discounts
- Allowances
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at .Our commitments to the industry, the profession, our teammates, and our patients, will not change, and in fact will be stronger than ever, as we forge new ground as this new dynamic community.Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, EVH provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado’s Healthy Families and Workplaces Act.Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
Expected salary:
Location: Dublin, CA – San Francisco, CA
Job date: Tue, 15 Jul 2025 22:22:13 GMT
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