Join Us AS ONSITE Desktop Support 3
Company: Sundial Software
Job description: The State of Wisconsin DHS is looking for Desktop Support III100% ONSITE REQUIREMENT in MADISON WITop Required Skills & Years of Experience:1. Experienced at troubleshooting issues on Windows laptops and desktops. (3+ years)2. Experienced at tracking effort through a ticket system. (3+ years)3. Experienced at software installation, both packages and manual. (3+ years)4. Experience setting up computer stations and peripherals. (3+ years)Nice to Have Skills:1. Experience with use of desktop tools such as Ivanti or SCCM.2. Experience imaging computer systems.Interview Process: TEAMS virtual interview (video required) for initial interview. In-person interviews may decide the selected candidate.Onsite or Remote? Candidate MUST be a WI resident or willing to relocate to WI prior to starting the role at their own expense. Position is 100% on-site at DHS Central Office (currently 1 West Wilson).Project details (project overview, who the contractor will work with, soft skills needed, etc.):The Bureau of Information Technology Services (BITS) needs immediate assistance with several desktop initiatives vital to DHS.
- Assist with support for PC endpoint incidents. This position will provide timely IT support to DHS staff so they can more efficiently support
critical DHS initiatives.
- Assist with operational upgrades of desktop systems. DHS is in process of updating the operating system of all production systems to
Windows 11, as well as updating the machine BIOS, and converting our endpoint encryption-at-rest product to BitLocker.
- DHS is going to be physically moving from 1 West Wilson to the GEF1 building on East Washington. This position will assist with various technical aspects of that move, from
confirming correct setup at the new location to hands-on troubleshooting of technical issues.Additional details: While there are multiple resources for the technician to reference, it is important for a successful candidate to be skilled at troubleshooting. DHS has a complex environment and cannot provide a script. Much of the customer-facing work is done via remote console, but there are many situations that require deskside visits. Technical acumen, communication and customer service skills are all important to success in this position.Experienced at troubleshooting issues on Windows laptops and desktops. (3+ years)Certification Education License Other SkillExperienced at tracking effort through a ticket system. (3+ years)Certification Education License Other SkillExperienced at software installation, both packages and manual. (3+ years)Certification Education License Other SkillExperience setting up computer stations and peripherals. (3+ years)Preferred SkillsSkill TypeSkill NameCertification Education License Other SkillExperience with use of desktop tools such as Ivanti or SCCM.Certification Education License Other SkillExperience imaging computer systems.
Expected salary:
Location: Madison, WI
Job date: Wed, 14 May 2025 22:53:01 GMT
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