Online Student Coach

Join Us AS Online Student Coach

Company: University of Arkansas System

Job description: Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via , then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System two-year institutions will also view open positions and apply within Workday by searching for “Find Jobs for Students”.All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.Closing Date: 08/22/2025Type of Position: Customer ServiceWorkstudy Position: NoJob Type: RegularWork Shift: Day Shift (United States of America)Sponsorship Available: NoInstitution Name: University of Arkansas, FayettevilleFounded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education, research, and outreach by providing transformational opportunities and skills, fostering a welcoming climate, and nurturing creativity, discovery, and the spread of new ideas and innovations.The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening.If you have a disability and need assistance with the hiring process, please submit a request via the : Request an Accommodation. Applicants are required to submit a request for each position of which they have applied.For general application assistance or if you have questions about a job posting, please contact Human Resources at 479.575.5351.Department: Online Student Liaison OfficeDepartment’s Website: https://globalcampus.uark.edu/Summary of Job Duties: The Online Student Coach’s primary responsibility is to provide student support coaching services for current online students. This position is to provide continued top tier student support services for online students at the University of Arkansas. The Online Student Coach reports to the Online Student Coaching Coordinator and plays a key role in retaining online students.Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.Qualifications:Minimum Qualifications:Bachelor’s degree in public administration, general business, or a related field from an accredited institution of higher educationPreferred Qualifications:Bachelor’s Degree in Psychology, Sociology, Social Work, or related field from an accredited institution of higher educationAt least two years of experience in customer service or program administrationExperience using Business Software SystemsExperience using software to document and monitor ongoing servicesExperience working with non-traditional, off-campus, or online programs and studentsExperience with University of Arkansas student support systems and resourcesKnowledge, Skills & Abilities:Knowledge of the organization and administration of various higher education academic and social programsStrong analytical skills; ability to use hard data and metrics to back up assumptions, make recommendations, and drive actionsKnowledge of campus and community resourcesKnowledge of state, federal, and campus rules, regulations, and requirements related to campus academic and social programsExcellent oral and written communication skillsAdditional Information:Salary Information: $39,930.00Required Documents to Apply: Cover Letter/Letter of Application, List of three Professional References (name, email, business title), ResumeOptional Documents: Proof of Veteran StatusRecruitment Contact Information: Nina Reich-HR CoordinatorAll application materials must be uploaded to the University of Arkansas System Career SitePlease do not send to listed recruitment contact.Special Instructions to Applicants:Pre-employment Screening Requirements: Criminal Background Check, Sex Offender RegistryThe University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.The University of Arkansas seeks to attract, develop and retain high quality faculty, staff and administrators that consistently display practices and behaviors to advance a culture that embeds equal opportunity, educational excellence and unparalleled access for all.The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.Persons must have proof of legal authority to work in the United States on the first day of employment.All Application information is subject to public disclosure under the Arkansas Freedom of Information Act.Constant Physical Activity: N/AFrequent Physical Activity: Hearing, Manipulate items with fingers, including keyboarding, TalkingOccasional Physical Activity: N/ABenefits Eligible: Yes

Expected salary: $39930 per year

Location: Fayetteville, NC

Job date: Sun, 17 Aug 2025 02:39:25 GMT

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