Join Us AS Online Retention Team Manager
Company: Louisiana State University Agricultural Center
Job description: All Job Postings will close at 12:01a.m. CST (1:01a.m. EST) on the specified Closing Date (if designated).If you close the browser or exit your application prior to submitting, the application progress will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.Job Posting Title: Online Retention Team ManagerPosition Type: Professional / UnclassifiedDepartment: LSUAM Online – Online Student Retention (Courtney L Kirschner (00052229))Work Location: Louisiana Emerging Technologies CenterPay Grade: ProfessionalJob Description:The Online Retention Team Manager is responsible for overseeing the day to day operations of the Student Success Coach Team. This position reports to the Associate Director of Student Success and Retention, works closely with recruitment and retention team leadership, marketing managers, Salesforce administrators, and LSU departments and staff. The position must be able to establish goals, manage team metrics and expectations through Salesforce reports and dashboards, and is accountable for ensuring individual team performance is being met term over term.Job Responsibilities:Manage a team of Student Success Coaches and Team Leads. In coordination with the Director, will set performance goals, benchmarks, and expectations for the team. Manager will ensure high team performance, provides support and resources to help meet enrollment and retention goals, and works to resolves issues or concerns that may arise within the team. Utilizes technology to track team metrics and goals to report back to the Director. 60%Conducts team meetings, identifies process bottlenecks to improve procedures and workflows, acts as a liaison between retention team and various areas of Online and Continuing Education to maintain appropriate procedures and to ensure the team receives up-to-date information. 15%Responsible for providing training in processes and systems such as our CRM, SIS, and other systems used by the team. Works with OCE Trainer to update and maintain training for new hires. Provides continuous coaching and professional development opportunities for the retention team as well as participating in their own professional development growth. 10%Works in collaboration with Online and Continuing Education’s IT team to help improve and build out a successful technology infrastructure. 10%Other duties may be assigned. 5%Additional Requirements:Operation Essential Personnel – This position may be asked to work during an official closure, but who is otherwise not required to report to the physical campus during a closure and whose absence does not present a risk to the safety, resources, and well-being of the campus per FASOP HR-01.Minimum Qualifications:Bachelor’s degree with 4 years of experienceSpecific Experience: Recruitment, student retention, or higher education. Minimum of 2-3 years on a recruitment and/or retention team.Preferred Qualifications:Master’s degree with lead or management experience working with teamsAdditional Job Description:Special Instructions: Please provide a cover letter, resume, (3) professional references, and transcripts. Official transcripts are required prior to hire.For questions or concerns regarding the status of your application or salary ranges, please contact Courtney Kirschner at ckirschner1@lsu.eduPosting Date: September 20, 2024Closing Date (Open Until Filled if No Date Specified):Additional Position Information:Background Check – An offer of employment is contingent on a satisfactory pre-employment background check.Benefits – LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University’s partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.Essential Position (Y/N):LSU is an Equal Opportunity Employer and SAME Agency:LSU is designated as a agency and provides assistance to persons needing accommodations or with the accessibility of materials. For those seeking such accommodations or assistance related to this search, we encourage you to contact the Office of Human Resource Management ( ).HCM Contact Information:For questions or concerns related to updating your application with attachments (e.g., resumes, RS:17 documents), date of birth, or reactivating applications, please contact the LSU Human Resources Management Office at 225-578-8200 or email . For questions or concerns regarding the status of your application or salary ranges, please contact the department using the information provided in the Special Instructions section of this job posting.
Expected salary:
Location: Baton Rouge, LA
Job date: Sun, 22 Sep 2024 05:47:49 GMT
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