Join Us AS Online Reputation Management Specialist
Company: Golden Nugget
Job description: Job Description:OverviewOnline Reputation Management SpecialistThe Online Reputation Management Specialist is responsible for the brand’s online presence, analysis, and management of the brand’s reputation. The Online Reputation Management Specialist builds trust and brand loyalty while safeguarding the company’s reputation by monitoring the online activities of the company’s brand and builds a consistent reputation across all web-based channels and platforms.
Responsibilities
- Manage online review and rating platforms by employing working knowledge of Google ranking systems and search algorithms
- Analyze and respond to online reviews and comments in a timely manner
- Develop and maintain a positive public company image through public-facing communication
- Create editorial calendars and syndication schedules
- Create, edit, publish, and share high-quality online reputation management content
- Create and distribute press releases and other public-facing communication
- Optimize company pages within each online platform to increase brand visibility
- Collaborate with other departments to promote and market the reputation of the company’s brand
- Evaluate marketing campaigns to ensure consistency with the organization’s brand strategy
- Capture and analyze appropriate data/metrics, insights, and best practices, and act on
- information to reinforce or refocus key messages accordingly
- Analyze and report on digital marketing performance across SEO, SEM, social media, email marketing and reputation management campaigns
Qualifications
- Previous hospitality industry experience
- 1-2 years proven work experience as a Community Management Specialist of Customer Service Supervisor
- Hands on experience with social media management for a variety of brands
- Bachelor’s degree in Marketing, Public Relations, Communications, or English
- Experience with Salesforce and Sprinklr is preferred
- Working knowledge of online platforms including Twitter, Facebook, Instagram, YouTube, LinkedIn, Indeed, Glassdoor, Yelp, OpenTable, TripAdvisor and others.
- Professional appearance and demeanor
- Effective communication skills
- Available to work varied shifts, including nights, weekends, and holidays
What we offer you:
- Multiple benefit plans to suit your needs
- Paid Time Off
- 401K
- Opportunities for advancement
- Positive and respectful work environment where diversity is valued
- Generous employee discounts on dining, retail, amusements, and hotels
- Community volunteer opportunities
Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.
Expected salary:
Location: Houston, TX
Job date: Wed, 20 Aug 2025 05:32:02 GMT
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