Join Us AS Online Learning Retention Coordinator
Company: Hillsborough Community College
Job description: Compensation Range:$51,893.47 – $82,383.62Position Summary:Hiring Salary Range: $51,893.47 to $57,082.81 depending on qualifications.The Online Learning Retention Coordinator (OLRC) performs a variety of analytical, confidential, administrative, and professional level work to promote success and retention for online students. The OLRC’s primary responsibility is to build an effective, trusting relationship with online students that ultimately promotes student success and persistence. The proactive and action-oriented work of the OLRCs includes regular and ongoing communication with students to identify issues and barriers affecting the successful completion of online courses.Job Duties:
- Identify and eliminate barriers, coach students to persist, and match specific student issues to the appropriate resources (internal and external) to increase student satisfaction, retention and completion.
- Develops, maintains and coordinates records of student communication and interaction, writes queries to produce special reports to inform college departments and policies regarding online learning.
- Analyzes data to assist faculty and staff in identifying trends and research best practices in student retention.
- Monitors and evaluates data to guide interventions and assess effectiveness for student progress.
- Coordinates the process for systematic review and evaluation of student retention efforts, including the development and monitoring of outcomes and plans of action for improvement based on the assessment of those outcomes and plans.
- Coordinates various special projects and conducts analyses, to include procedure interpretation, process flow and re-engineering efforts.
Minimum Requirements:Bachelor’s degree in a field relating to student affairs/services for a college and 2-3 years prior-related work experience. Excellent communication and customer service skills, strong conflict resolution skills, ability to remain calm and professional in stressful situations, empathy, and patience.Preferred Requirements:Master’s degree in a field relating to student affairs/services for a college and 3-5 years prior-related work experience. Online teaching and learning experienceClose Date: July 18, 2025. Applications must be submitted by 11:59 pm July 17, 2025Hillsborough Community College is an Equal Opportunity Employer, we believe that diversity and inclusion among our applicants and employees is critical to our success as a community partner.All qualified applicants will receive consideration for employment opportunities without regard to race, color, religion, sex, pregnancy, national origin, age, physical/mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, and military/veteran status.Preference will also be given to veterans and spouses who are eligible under the Veterans’ Preference Law. At time of application, submittal of Form DD214 is the minimum requirement for veterans’ preference claim. Note: Please upload your DD214 as an attachment as part of your application at the time of submission.The selected candidate identified for this position will be required to successfully complete a Level II criminal background check, which includes fingerprinting.Hillsborough Community College participates in the US E-Verify program.Apply Today to join our team
Expected salary: $51893.47 – 82383.62 per year
Location: USA
Job date: Sat, 05 Jul 2025 02:39:08 GMT
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