Join Us AS Online Cruise Coordinator-Work From Home
Company: Cheerful Hearts Travel
Job description: Do you prefer the flexibility to work remotely while assisting clients with booking, managing, and customizing their cruise vacations? If you answered yes, then Become an Online Cruise Coordinator Today!This role involves assisting clients with booking, managing, and planning their cruise vacations entirely through online platforms. The ideal candidate will possess excellent customer service skills, a strong knowledge of the cruise industry, and a genuine interest in helping clients find the perfect cruise experience. The Online Cruise Coordinator will ensure that clients receive top-notch service from the initial booking inquiry through to post-cruise follow-up.Key Responsibilities:
- Cruise Booking & Management: Assist clients in selecting and booking cruises, including cabins, itineraries, shore excursions, and other services, through the company’s online platform.
- Customer Support: Provide expert guidance to customers by answering inquiries regarding cruise destinations, amenities, pricing, and available promotions. Assist with modifications, cancellations, and rebooking.
- Personalized Recommendations: Offer tailored cruise options based on client preferences, including budget, travel dates, desired experiences, and destination interests.
- Upselling & Cross-Selling: Recommend additional services such as shore excursions, travel insurance, upgrades, or onboard experiences (spa, dining, etc.) to maximize customer satisfaction and increase revenue.
- Problem Resolution: Address and resolve customer issues or concerns related to cruise bookings, such as itinerary changes, booking errors, or cruise line policies, ensuring timely and satisfactory outcomes.
- Documentation & Reporting: Keep accurate records of customer interactions, bookings, payments, and any changes to reservations. Generate and maintain reports for tracking bookings, performance, and customer satisfaction.
- Promotions & Special Offers: Keep clients informed about exclusive deals, discounts, or special promotions available on cruises and work to maximize bookings during peak sales periods.
- Collaborate with Cruise Lines: Work with cruise line partners to obtain up-to-date information about schedules, special offers, and availability to provide accurate and comprehensive recommendations to clients.
- Post-Cruise Support: Follow up with clients after their cruise to ensure satisfaction, collect feedback, and offer further travel services for future trips.
- Continuous Learning: Stay up to date with trends, new cruise offerings, itineraries, and industry changes to offer clients the best recommendations.
Skills & Qualities:
- Cruise Enthusiast: A genuine passion for cruises/travel and helping customers plan memorable cruise vacations.
- Customer-Centered: Driven to provide outstanding service and exceed client expectations throughout the entire booking process.
- Sales-Oriented: Comfortable recommending and upselling additional services to enhance customer experiences and meet sales goals.
- Problem Solver: Ability to identify challenges and resolve booking issues or customer concerns quickly and effectively.
Perks & Benefits:
- We provide ongoing training to help you grow in the travel industry.
- Flexible 1099 remote work from home opportunity
- Access exclusive deals for personal and professional travel
We are excited to hear from you! Until then, Cruise the world with a Cheerful Heart!Powered by JazzHR
Expected salary:
Location: Miami, FL
Job date: Mon, 06 Jan 2025 01:08:18 GMT
Apply for the job now!
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