Join Us AS Online Bilingual CSR Dallas TX
Company: Manpower
Job description: Our client, a dynamic leader in the customer service industry, is seeking a Remote Bilingual Customer Service Representative to join their team. As a Remote Bilingual Customer Service Representative, you will be part of a dedicated team supporting customer inquiries and enhancing customer satisfaction. The ideal candidate will have excellent communication skills, a patient demeanor, and a strong service orientation, which will align successfully in the organization.Job Title: Remote Bilingual Customer Service RepresentativeLocation: Remote (must reside in or near Dallas, TX)Pay Range: Competitive hourly rateWhat’s the Job?
- Provide professional pre-sales and after-sales services to customers through online chat, email, and phone.
- Answer customers’ questions about products, orders, logistics, and more.
- Handle customer complaints and feedback, ensuring prompt follow-up on solutions.
- Coordinate with relevant internal departments to ensure efficient handling of customer issues.
- Organize and update FAQs, commonly used templates, and internal process documents based on customer issues.
What’s Needed?
- Fluent communication skills in both Chinese and English (written and spoken).
- Clear written English expression, capable of handling emails and communication independently.
- Preferred Cantonese speaking ability.
- Strong service awareness, patience, and excellent communication skills.
- Experience in online customer service or relevant client-server roles is preferred.
What’s in it for me?
- Opportunity to work remotely while collaborating with a supportive team.
- Comprehensive training provided to ensure your success in the role.
- Access to a variety of resources to enhance your professional development.
- Engagement with a diverse team that values inclusivity and collaboration.
- Potential for growth within the organization as you develop your skills.
Upon completion of waiting period associates are eligible for:
- Medical and Prescription Drug Plans
- Dental Plan
- Supplemental Life Insurance
- Short Term Disability Insurance
- 401(k)
If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson WellsManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity – as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World’s Most Ethical Companies for the 14th year – all confirming our position as the brand of choice for in-demand talent.
Expected salary:
Location: Dallas, TX
Job date: Fri, 16 May 2025 06:12:59 GMT
Apply for the job now!
