On-Site Help Desk Specialist – Tier II – onsite in Peachtree GA

Urgently needed for
On-Site Help Desk Specialist – Tier II – onsite in Peachtree GA


Company: Transworld Systems Inc.

Job description: Overview:*Please note this is an onsite position in Atlanta, GA (Peachtree Corners office).*Work Location:Compensation: $18-$24 hourlyTransworld Systems, Inc. is an industry leader for over 40 years, in providing business process outsourcing services including accounts receivable management, customer relationship management and back office services for a diversified customer base. Our 60,000 clients are empowered to successfully address immediate business needs, while facilitating long-term growth across the entire customer lifecycle.Position Summary:The Help Desk Support Technician is responsible for providing end-user and desktop support for multiple sites and call centers in India, North America, Puerto Rico, and the Philippines.Why should you consider TSI (part of TSI family of companies)?

• Paid training
• Team-oriented work environment
• Growth opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Responsibilities:

• Troubleshoot and resolve issues with end-points throughout the organization. (PCs, Laptops, Printers, Scanners, other peripherals)
• Improve and manage the TSI standard image for end user computing devices.
• Perform PC and Laptop rollouts.
• Analyze and implement solutions for desktop software application rollouts.
• Perform desktop software rollouts.
• Manage end user software licensing and assets.
• Administer System Center Configuration Manager (SCCM).
• Administer Share Point.
• Document end user support processes and procedures and maintain a knowledge base.
• Ensure compliance with IT Service Level Agreements (SLAs) for End User Support.
• Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations relating to job duties.
• Knowledge, understanding, and compliance with TSI policies and procedures.
• Make recommendations to implement improved processes.
• Perform other duties as assigned by management.

Qualifications:

• 3-5 years of end user/desktop support experience required.
• Broad and deep knowledge for supporting Windows 10 PCs and peripherals required.
• Excellent troubleshooting skills required.
• A+, MCDST, or equivalent certification preferred.
• Experience working with SCCM preferred.
• Experience working with group policies preferred.
• Experience with large-scale high availability environments (2500+ end points).
• Experience with end user computing backup solutions is a plus.
• Experience with enterprise level Windows 10 upgrades is a plus.
• Experience supporting on premise and work at home employees is a plus.
• Very strong service-oriented skillset.
• Deep knowledge of IT security for end user computing devices.
• Ability to maintain the highest level of confidentiality.
• Excellent interpersonal, written, and oral communication skills.
• Ability to work in a team fostered environment.
• Ability to work in a multi-tasked environment.
• Ability to prioritize and organize work.
• Ability to adapt to a flexible schedule.

Pay Range: USD $20.00 – USD $25.00 /Hr.

Expected salary:

Location: Georgia

Job date: Fri, 13 Sep 2024 03:33:15 GMT

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