Join Us AS MD Desktop Support
Company: Resource Logistics
Job description: Title : Desktop Support TechnicianLocation :Baltimore Client(onsite)Rate: $23/hr. on W2 (No Benefits)Responsibilities :-· Image and configure laptops and desktops for distribution to onsite, remote users and special projects.· Provide hardware, software, network problem diagnosis / resolution via telephone, email, chat or remote support for customer’s end users· Route problems to internal 2nd and 3rd level IT support staff.· Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.· Administer and provide User account provisioning.· Use the ticketing system to document and manage problems and work requests and their respective resolutions and circumvention’s.. Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriatesupport teams and follow up until closure.. Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, reseClienth, isolation, resolution,and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
Expected salary: $23 per hour
Location: Baltimore, MD
Job date: Wed, 16 Oct 2024 07:40:50 GMT
Apply for the job now!
[ad_2]