Join Us AS Market Research Manager, Online Communities
Company: Ipsos
Job description: Job Category: ResearchJob Description:The Account Manager plays a vital role within Ipsos’ Community practice, serving as the primary point of contact for clients and ensuring the smooth execution of research projects. This involves managing client communication, overseeing project timelines, designing research studies, analyzing data, and crafting reports. The Account Manager collaborates closely with the Account Director (AD) to deliver valuable insights that align with client objectives.What Makes This Role Important:As the bridge between our online communities and our clients, the Account Manager is essential to our success. You will drive engagement, design research, and craft compelling narratives that provide actionable insights, directly impacting our clients’ business decisions. Your passion for online research, integrating new technologies (including Generative AI), and ability to think outside the box will be key to exceeding expectations in this role.What You Can Expect To Be Doing:
- Client Management: Serve as the primary contact for client inquiries, providing updates on research needs, community activities, and project timelines. Cultivate and maintain strong client relationships through proactive communication and active participation in client calls and meetings.
- Project Management: Collaborate with the AD to develop and manage project timelines, ensuring alignment with team capacity and client deadlines. Oversee project progress, communicate status updates to clients and internal teams, and address potential challenges proactively.
- Research Design & Execution: Translate client objectives into engaging quantitative and qualitative research studies. Design surveys and discussion guides, incorporating innovative methodologies and techniques. Oversee programming, fielding, and data processing, ensuring quality assurance throughout the research process.
- Data Analysis & Reporting: Analyze research data to create compelling narratives that support client business objectives. Develop data visualizations and collaborate with the AD to formulate impactful conclusions and recommendations. Take ownership of reporting for less complex or recurring studies.
- Community Management: Collaborate with the AD and Community Manager on new community launches and replenishments. This includes developing recruitment screeners, overseeing programming and fielding, and ensuring high respondent quality.
- Team Leadership & Mentorship: Mentor and guide Community Managers in research design, execution, data visualization, and analysis. Foster their professional development by identifying opportunities for growth and skill enhancement.
This Might Be the Job for You If You Have:
- Experience: 4+ years in market research, marketing, or consumer insights.
- Research Proficiency: Interest in both quantitative and qualitative methodologies. Experience independently writing custom surveys of medium or higher complexity. Thorough understanding of quantitative and qualitative project lifecycles, with the ability to manage multiple projects concurrently.
- Healthcare Interest: pharma, OTC, Med Tech or adjacent industries/categories.
- Technical Skills: Proficiency in Microsoft Word, Excel, and PowerPoint. An entrepreneurial spirit and strong interest in Generative AI and other emerging technologies.
- Client Relationship Management: Proven ability to build and maintain strong client relationships.
- Analytical Skills: Ability to analyze data and extract meaningful insights.
- Communication Skills: Excellent written and verbal communication skills, including strong proofreading and grammar skills.
- Teamwork & Collaboration: Ability to work effectively within a team environment.
- Personal Attributes: Independent, self-starter who thrives under pressure and contributes to a positive office culture.
If you don’t meet 100% of the requirements, we encourage all who feel they might be a fit for the opportunity to apply. We may consider a variety of backgrounds for a particular role and are also committed to considering candidates for available positions throughout our organization, not just the one you’re applying to!In accordance with NY/CO/CA/WA law, the estimated base salary range for this role is $70,000 to $80,000. Your final base salary will be determined based on several non-discriminatory factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications.What’s in it for you:At Ipsos you’ll experience opportunities for Career Development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture.To find out more about all the great reasons to work at Ipsos, how we’re making an impact around the world, and more about our benefits and employee programs, please visit:Commitment to DiversityIpsos recognizes the necessity of building an inclusive culture that values each employee’s individuality and diverse perspectives. For more than 40 years, our mission has been to generate and analyze data about society, markets, brands, and behaviors to provide our clients with the insights that elevate their understanding of the world. This could not be fulfilled without Ipsos’ diverse employees who compile and analyze this data-they are the essence of who we are and what we do.We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and enabling employees from all walks of life to flourish. Ipsos encourages our employees to act in a respectful and responsible manner, in line with code of best practices concerning diversity and inclusion, human rights, equality, and civility for every individual.Ipsos is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against on the basis of disability.#LI-AE1#LI-HybridAbout Us:Ipsos is one of the world’s largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we’re proud to share we’ve received our Great Place to Work Certification in 2022 & 2023!About the Team:The SMX Communities team gives clients real-time access to their consumers via an engaging, social platform. Research activities include quant and qual – and regardless of approach, always encourage proactive, in-depth feedback through asking, listening, discussing, and co-creating.
Expected salary: $70000 – 80000 per year
Location: Chicago, IL
Job date: Wed, 07 May 2025 02:43:19 GMT
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