Join Us AS Lead Desktop Support Technician
Company: Cynet Systems
Job description: Job Description:
- Experience in manage a team of Deskside support Engineers and Adhering to SLAs
- Experience in Managing Deskside Support Team
- Good Customer Handling Skills and act as Single Point of Contact
- ITIL Processes awareness and adhering to
- Reporting to the Service Success Manager / Delivery Manager
- Handling tickets / requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems
- Troubleshooting technical issues
- Ensuring that the processes are adhered to
- Building and configuring PCs and laptops as well as loading software, Setup applications like outlook, Wi-Fi, VPN and Backup
- Setup and troubleshooting printer/faxes/copiers/RF guns or phone equipment in offices.
- Tracking work tickets on ITIL based ticketing systems like Service Now & Remedy
- Troubleshooting network connectivity issues and diagnosing and solving hardware/software issues.
- Performs repairs on computers, laptops, printers and any other authorized peripheral equipment.
- Improves and maintains customer and employee satisfaction.
- Performing asset inventory activities as needed.
- Create documentation for process and procedures.
- Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives
- Providing frontline customer support at the Genius Bar, including hardware and software troubleshooting and diagnosis.
Technical Requirements:
Required Skills / Qualifications:
- Minimum 4yrs hands on experience as deskside/Onsite support/local IT engineer
- Strong Microsoft Operating System installation (Win11/MAC) and troubleshooting skills
- Strong Experience in Providing Hands & feet Support for Meeting Room VC Devices, Network and Datacenter Equipment/Devices.
- Strong experience in troubleshooting MS office (Outlook, Word, Excel, PowerPoint etc.)
- Strong desktop support knowledge including hardware, software, and networking concepts.
- Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds .
- Good knowledge of MAC OS, IPAD and Android devices.
- Knowledge in windows Image build process and SCCM deployments.
- Basic understanding of Audio/Video equipment and conference room setup.
- Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool. Escalations
- Troubleshoot and assist end users with mobile device setup, activations and performance issues.
- Handheld Blackberry, Android & IOS support knowledge.
- Strong Customer service skills.
- Strong written and verbal communication skills.
Soft Skills:
- Excellent communication and conversation skills (Verbal and Written).
- Good documentation skills.
- Good working knowledge of MS OFFICE (Including MS Project and Visio).
- should have a great customer handling skill.
- Able to handle unforeseen situations.
- High level of acceptance.
Other Skills / Experience:
- Must have professional experience using various Windows desktop operating systems. Strong desktop support experience required.
- Excellent trouble-shooting skills.
- Must Have experience in Providing smart hands support for Network and Datacenter Equipment.
- Years of Experience.
- Min 5+ years’ experience in a similar position Work in a similar technical profile.
Expected salary:
Location: Melbourne, FL
Job date: Tue, 29 Jul 2025 22:36:03 GMT
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