Urgent need of Virtual Assist 2025

Job Description

Remote

Allstate

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Under limited supervision, the Virtual Assistis responsible for providing a superior level of customer service and attention to customers who have a vehicle that needs repaired. The individual virtually or physically inspects damage to a vehicle (which may include automobiles, motorcycles, all-terrain vehicles and recreational vehicles), writes damage repair estimates, completes total loss valuations, Virtual and negotiates moderately complex and occasionally complex settlements with repair facilities, tow yards, customers, and estimates repair times for rental/loss of use.

Key Responsibilities Virtual Assist

Remote
Responds to moderately complex and occasionally complex arbitrations contentions
Negotiates and settles moderately complex and occasionally complex claims in accordance with business unit best Virtual practices
Investigates moderately complex or occasionally complex files, reviews damage, take photos, and determines reparability or total loss
May work the Triage Tool and partners with the Good Hands Repair Network for vehicles that may be potential total losses, Virtual and determines reparability and if repairs can be settled rapidly
Documents a claim file with notes, evaluations, and decision-making process

Summarizes documents and enters into claim system notes
Initiates payments (QCP, Fast Mobile Epay, etc.) and pays appropriate parties
Triage moderately complex and occasionally complex total loss claims
Evaluates diminished value in a moderately complex or occasionally complex claim
Prepares damage estimates or valuation for moderately complex or occasionally complex claims and locates Virtual parts

Education
4 year Bachelors Degree (Preferred)
Experience
2 or more years of experience (Preferred)

Supervisory Responsibilities
This job does not have supervisory duties.
Education & Experience (in lieu)
In lieu of the above education requirements, an equivalent Virtual combination of education and experience may be considered.

Skills

Arbitration, Automotives, Business, Complex Claims, Decision Making
Compensation

Compensation offered for this role is $47,440.00 – 81,902.50 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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