Urgent need of Remote Call Center Representative 2025

Job Description

Salt Lake City, UT

TicketNetwork, Inc.

Job Description: Contact Center Associate at TicketNetwork, Inc.

TicketNetwork, Inc., founded in 2002, Remote is a leader in the ticketing industry, hosting a premier online exchange with over $5.5 billion in ticket inventory. We facilitate a vast network of websites, enabling buyers and sellers to trade tickets to thousands of events. As we continue to grow, we are seeking a dedicated and reliable Contact Center Associate to join our dynamic team. This full-time role will play a crucial part in maintaining the high level of customer service that our clients expect.

Role Overview:

The Contact Center Associate is a key service position, responsible for managing inbound and outbound communications with customers, sellers, and site owners. The role includes handling sales and support calls, website chats, and emails, addressing inquiries, troubleshooting issues, and ensuring that communication between customers and sellers runs smoothly. You will also be tasked with managing more complex issues, following up on orders, and assisting with escalated calls and requests. The role requires attention to detail, strong communication skills, and the ability to work in a fast-paced, high-volume environment.

As the intermediary line of contact between customer and seller support, you will ensure that relevant order, event, and delivery information is shared effectively between all parties. You will be a crucial point of contact for both clients and internal teams, helping to maintain a smooth workflow and resolve any issues that may arise.

Key Responsibilities Remote :

• Fielding Inbound Support Calls and Emails: You will be the first point of contact for customers and site owners, managing inbound support calls and emails. Your goal is to resolve first-level support issues efficiently and effectively.
• Coordinating with Internal Teams: You will contact internal teams via phone to discuss and confirm delivery details. This includes relaying important updates and ensuring that all parties involved are informed about delivery times and issues.
• Communicating with Clients: You will relay delivery information to clients and ensure that they have the necessary updates regarding their ticket orders.
• Acting as Liaison Between Retail Clients and Fulfillment Team: Through internal chats and email communications, you will serve as a liaison between retail clients and our Remote Fulfillment Team, ensuring all parties are on the same page regarding ticket orders and delivery.
• Handling Inbound Support Calls for Partner Sites: You will manage calls for partner sites, troubleshooting and answering general questions related to client ticket requests.
• Coordinating Delivery Updates with Clients: You will proactively follow up with clients to ensure they receive timely and accurate delivery updates, addressing any concerns they may have about their orders.
• Collaborating with Other Departments: When necessary, you will communicate with other internal departments to resolve issues, improve processes, and ensure that customers’ needs are met.

Required Experience:

• At Least One Year in a High-Volume Call Center: Previous experience working in a busy call center environment is required. You should be comfortable handling Remote large volumes of customer inquiries and working under pressure.
• At Least One Year in a Professional Customer Service Role: Experience in a customer-facing role is essential, as the role will require strong customer service skills and the ability to resolve issues effectively.

Education Requirements:

• A High School Diploma or equivalent is required.

Work Schedule:

This is a full-time, remote position. The available shifts are as follows:

• Mon, Thurs, Fri, Sat: 12:00 PM – 9:00 PM EST
• Wed: 10:00 AM – 7:00 PM EST
• Tues and Wed: 1:00 PM – 10:00 PM EST
• Thurs, Fri, Sat: 3:00 PM – 12:00 AM EST
• Mon, Tues, Wed, Fri, Sat: 12:00 PM – 9:00 PM EST

Please note that three weeks of remote training are required at the start of your employment. The training hours are Monday to Friday, from 10:00 AM – 7:00 PM EST.

Why Work at TicketNetwork?

By joining TicketNetwork, you will be part of a thriving and dynamic company at the forefront of the ticketing industry. We offer:

• The opportunity to work in a fast-paced, growth-oriented environment.
• A chance to be part of an expanding company with an emphasis on providing top-notch service to both customers and sellers.
• The ability to work remotely, allowing for a flexible work-life balance.

If you’re someone who enjoys solving problems, has a passion for customer service, and thrives in a fast-paced setting, we encourage you to apply and become a key part of the TicketNetwork team.