Urgent need of Customer Service Team Lead 2025

Job Description

Remote

Job Title: Customer Service Manager

Location: Remote

Company Overview:

At Trader Interactive, we are redefining the buying and selling experience. As a global leader in digital marketplaces, we work across various industries and markets, constantly innovating to deliver value. Our company fosters a fun, collaborative, and supportive environment where personal and professional growth is encouraged. We’re a passionate group of go-getters committed to making a big impact while maintaining an agile, small-team culture.

What We Offer:

• Inclusive & Supportive Work Environment: You’ll be part of a team where your contributions matter, with opportunities to move your career forward.
• Global Opportunities: Join a network of digital marketplace businesses across Australia, Brazil, Chile, South Korea, and beyond, with opportunities for international experience through our Global Talent Exchange Program.
• Generous Benefits Package: Up to 31 days of paid time off in your first year, LinkedIn Learning for continuing education, medical/dental/vision benefits, 401K with company match, and wellness programs.

Key Responsibilities:

• Customer Service Leadership: Provide exceptional product and service information, ensuring customers are satisfied with prompt problem resolution.
• Case Management: Lead problem resolution efforts, manage process execution, and oversee custom er issues.
• Metrics and Reporting: Prepare reports on cust omer service performance (daily, weekly, monthly) and track KPIs.
• Process Monitoring: Ensure timely responses to cust omer inquiries via phone, email, chat, and text.
• Collaboration with Product Teams: Report platform errors and issues to relevant teams to ensure continuous improvement.
• Agent Development & Training: Participate in coaching sessions and help develop team skills through feedback and meetings.
• Customer Care Excellence: Manage elevated custom er concerns with a focus on positivity and professionalism.

What We’re Looking For:

• Experience: 2+ years in a high-volume customer service role (inbound/outbound calls and emails).
• Communication Skills: Strong verbal and written communication skills for effective interaction with both customers and internal teams.
• Problem Solving: Quick-thinking ability to address real-time customer problems and provide effective solutions.
• Customer-Focused Attitude: Professionalism, empathy, and positivity when handling cust omer concerns, even under pressure.
• Adaptability: Ability to stay calm and focused in a dynamic, ever-changing environment.

Bonus Points:

• Leadership Experience: Experience in mentoring or managing customer service teams.
• Software Proficiency: Familiarity with Google Suite, Microsoft Suite, PowerPoint, and Excel.
• Industry Knowledge: Familiarity with the Recreational Vehicle and Powersports Industry.
• Technology Experience: Experience with AWACS, Braintree, Salesforce, and Dialpad.

Why Trader Interactive:

At Trader Interactive, every role has a significant impact, and we’re looking for passionate individuals to help us grow and innovate. If you’re looking for a company that values your contributions, encourages development, and offers diverse opportunities for growth, we want you to join our team!

Trader Interactive is an equal opportunity employer, welcoming candidates from all backgrounds, with hiring decisions based on job requirements, individual merit, and business needs. We especially encourage underrepresented groups to apply.

If you’re ready to be a key part of something big, apply today!