Job Description

San Francisco, CA

About Decagon:

Decagon is building the most advanced conversational AI agents for the enterprise. Since starting the company, we’ve been on a tear, winning over customers like Duolingo, Notion, Rippling, Eventbrite, Webflow, BILT and many more. Our AI agents provide a human-like customer support experience that enables enterprises to better serve their customers and efficiently manage their customer experience organizations.

We’ve raised $100M in total funding from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels, including the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.

About the Role:

Decagon is looking to hire our first team member for our Business Operations function to tackle some of our highest-priority strategic and operational challenges as we scale. In this role, you’ll partner closely with leadership across functions to identify key areas for improvement, build scalable processes, and drive high-impact initiatives that help the company grow efficiently. You’ll be at the intersection of strategy, execution, and problem-solving, helping shape the foundation of our AI-first organization.

You may be a good fit if you:

• Have 3+ years of experience in management consulting, business operations, or a strategic role at a high-growth startup
• Are comfortable owning projects end-to-end, from identifying the problem to implementing scalable solutions
• Have strong analytical skills and are experienced in using data to inform decisions, optimize processes, and track performance
• Are an excellent communicator who can partner with cross-functional teams and influence stakeholders at all levels of the organization
• Thrive in fast-paced environments and enjoy wearing multiple hats to solve ambiguous challenges

Even better if you:

• Have experience scaling an early stage startup
• Have a track record of designing and implementing operational processes that unlock efficiency and drive results
• Are passionate about building from the ground up, with a strong bias toward action

Benefits:

• Medical, dental, and vision benefits
• Take what you need vacation policy
• Daily lunches, dinners and snacks in the office to keep you at your best

Compensation Range: $150K – $200K