Job Description

New York, NY

Optum

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Responsibilities of the Account Liaison include the creation, analyzing and tracking of excel documents monitoring Prior Auth expirations, clinicals needed, and patient escalations/changes requiring sales and sales support assistance. This role reports directly to the Regional Sales Director and acts in support of our Account Managers to ensure timely communications are distributed to our internal partners as well as external partners while the Account managers are in the field selling. Additional responsibilities include generating and updating patient reports for top accounts, and proactively communicating with our internal partners when needed on cases requiring assistance.

Duties include working closely with sales and our operational partners to support the Account Manager and RSD to further allow growth and development in the aligned markets. This position is full-time (40 hours/week) Monday – Friday. Employees working hours will be aligned with the time zone in which they support. It may be necessary, given the business need, to work occasional additional hours.

You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

Generating & managing patient escalation trackers for our active and pending patient population
Initiating conversations with internal operation partners on cases requiring assistance
Partner with Account Managers to track and manage Prior Auth expirations and Obtain Clinical tasks
Creating, analyzing and updating Excel spreadsheets for various scenarios
Build and sustain positive relationships with partners and the Sales team through direct and indirect communication
Understanding of how tools/applications work together-where data is coming from, how the information connects to the overall sales process
Quickly and accurately perform data entry; blogging communications, timely follow up on tasks, and files up-to-date and readily accessible
Support the Account Managers by generating patient tracker reports for top accounts to ensure all patients are receiving care without delay
Communicate information in a clear, well-organized, and professional manner
Field communications and build rapport with select providers offices, as deemed appropriate by aligned Sales Director and Account Manager
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

2+ years of customer service and/or Sales Support experience
1+ years of experience reading and analyzing data
1+ years of experience working with an analyzing report
Intermediate level of proficiency with MS Excel including but not limited to creating, updating and tracking spreadsheets
Intermediate level of proficiency with Microsoft Word (create / edit documents)
Intermediate level of proficiency with Adobe
Intermediate level of proficiency with Microsoft Outlook (email / calendar)
Must be 18 years of age or older
Preferred Qualifications:

2+ years in Sales Support in the healthcare field
Solid understanding of clinical prior authorization process flow to include expirations, escalations, and changes
Experience generating and updating patient reports
Experience using several technical platforms simultaneously
Experience using Google Documents and EMR systems
Soft Skills:

Ability to learn new internal technology tools/systems
Problem solving skills
Ability to navigate a multitude of tasks and remain calm and on track
Solid team player
Demonstrate ability to be a self-starter
Demonstrate ability to be collaborative with sales team, internal operations, and external clients
Ability to prioritize and complete assigned tasks with limited direction and supervision
Solid communication skills (written and verbal)
Excellent planning and organizational skills
All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

The salary range for this role is $59,500 to $116,600 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

RPO #Green