Urgent job for Travel Help Desk Analyst 2025

Job Description

Huntsville, AL

Vali Incorporated

Job Summary:

This position will provide full-time support to the Missile Defense Agency as a support contractor to the Travel Management Office. The successful candidate will be capable of providing professional customer service and expertise in resolving travel related issues.

Job Description for Travel Help Desk Analyst

Huntsville, AL:

• Serve as Defense Tra vel Administrator (DTA) providing expertise to resolve tr avel related issues via phone, email, and one-on-one service
• Interface with Tra vel Management Company (TMC) and trav elers to efficiently arrange their trav el authorizations and vouchers
• Provide professional customer relations/service and knowledge to the MDA community and other associated DoD entities for cross-organizational tra vel
• Advise travelers on DoD Joint Tra vel Regulations and the established MDA Tra vel Business Rules
• Perform the duties as an Agency Program Coordinator (APC) for the Government Trav el Charge Card (GTCC) system responsible for initiation of new applications, increase of charge limits, the transfer of account to MDA, and other actions as required
• Capture and generate daily system issues and metrics
• Provide daily coordination and reconciliation of issue status
• Expand data collection and metrics reporting as new requirements emerge
• Provide executive summary reports, and applicable metrics to facilitate process improvement and issue resolution
• Conduct various monthly tra vel quality assurance reviews
• Complete required and directed periodic tr avel reports to identify errors, anomalies and statuses, and make necessary t ravel corrections and updates
• Develop and provide classroom and virtual training for required trav el tools

Job Requirements:

• Experience with the Defense Travel System (DTS)
• Working knowledge and understanding of DoD Travel Policies and Regulations
• Excellent written and verbal communication skills
• Ability to provide superior customer service in challenging circumstances (via phone, e-mail, Skype and in-person)
• Capable of performing financial analysis and generating executive summary reporting
• Prior MDA experience is desired but not required

Security / Educational Requirements:

• Active US Security Clearance
• BA/BS in a related field and 5 years’ experience, or
• MA/MS in a related field and 3 years’ experience

Vali Incorporated is an Equal Opportunity Employer.