Urgent Front Desk Agent Job 2025

Job Description

Vail, CO

Tivoli Lodge

*Job Summary* As a Front Desk Agent, you will be the first point of contact for guests at our hotel. Your role is crucial in creating a positive guest experience from check-in to check-out.

*Responsibilities* – Greet guests upon arrival and provide them with information about services and amenities – Assist guests with check-in and check-out procedures efficiently (experience with Opera Cloud prefered)

– Handle guest inquiries and resolve any issues promptly and professionally – Operate the hotel phone system and direct calls to the appropriate department – Maintain a clean and organized front desk area

– Collaborate with other hotel staff to ensure guest satisfaction *Experience* – Previous experience in a guest service role is preferred – Knowledge of hotel operations and hospitality industry practices

– Familiarity with phone etiquette and handling guest relations

– Experience with night audit procedures is a plus

– Multilingual abilities are advantageous for interacting with diverse guests.

Job Types: Full-time, Part-time

Pay: $23.00 per hour

Expected hours: 40 per week

Benefits:

• Professional development assistance
• Relocation assistance

Schedule:

• 8 hour shift
• Day shift
• Night shift

Front Desk Agent Experience:

• Hotel experience: 1 year (Required)

Ability to Commute:

• Vail, CO 81657 (Required)

Ability to Relocate:

• Vail, CO 81657: Relocate before starting work (Required)

Work Location: In person