Urgent Lead Salesforce Service Cloud Developer 2025

Job Description

Lead Salesforce Service Cloud Developer
Location: Head Office, Deeside
Employment Type: Full-Time, Permanent

Cloud Developer At Iceland, we go the extra mile for our customers, colleagues, and communities. If you’re resilient, efficient, and thrive in a collaborative environment, we want you to join our family.

We value and celebrate the hard work of our colleagues and offer exciting career progression opportunities, competitive salaries, and an attractive benefits package.

Purpose of the Role:

As a Lead Salesforce Service Cloud Developer, you will be part of our dedicated product-focused Service Cloud squad. In this role, you’ll help design and deliver innovative solutions to enhance the customer experience.

You will support a busy multi-channel contact center and provide essential tools and services to our transaction websites.

With our ongoing program of change, this is an exciting opportunity to join us as we transition legacy systems into the Salesforce ecosystem. The role combines your technical expertise, leadership skills, and business acumen to drive impactful change.

Cloud Developer Key Responsibilities:

• Feature Implementation: Lead the implementation of new features using the right tools and technologies for the job.
• Solution Design & Delivery: Collaborate with Business Analysts to design and implement scalable, efficient solutions.
• Innovation & Research: Stay ahead of the curve by researching new technologies, suggesting solutions for technical debt, and continuously improving system functionality.
• Leadership & Mentorship: Serve as the technical expert and team lead for Service Cloud development, mentoring junior developers, and providing guidance on coding best practices and architecture. Ensure the team follows coding standards and Salesforce development guidelines.
• Collaboration: Work closely with internal stakeholders and external partners to ensure the success of the Service Cloud development and its integration with other systems.

Key Skills and Expertise:

• Salesforce Platform Development: Expertise in Salesforce development, with a strong command of Apex programming language.
• Lightning Web Components (LWC): Proficient in building dynamic, modern user interfaces using LWC.
• Salesforce APIs: Experience with REST, SOAP, and other Salesforce APIs for system integrations.
• Salesforce Query Languages: Mastery of SOQL (Salesforce Object Query Language) and SOSL (Salesforce Object Search Language) for efficient database interactions.
• Declarative Tools: Skilled in Salesforce’s click-based tools such as Flow, Process Builder, and Validation Rules to streamline business processes.
• Apex Programming: In-depth knowledge of Salesforce’s Apex programming language for back-end development and customization.

Why Iceland?

At Iceland, we believe we’re more than just a business—we’re a family. We create a supportive, inclusive, and collaborative work environment where everyone has the opportunity to succeed. As one of the fastest-growing and most innovative food retailers, we are committed to continuous improvement and delivering the best to our customers.

With over 30,000 colleagues globally, we encourage every team member to take ownership of their work and celebrate collective successes.

Our Core Values:

• Teamwork: We work as one cohesive unit, supporting each other to achieve shared goals.
• Integrity: We uphold honesty, transparency, and fairness in all our actions.
• Innovation: We embrace new technologies and push boundaries to stay ahead of the competition.
• Customer Focus: Our customers are at the heart of everything we do, and we constantly strive to exceed their expectations.

What We Offer:

• Competitive Salary & Benefits: A competitive salary alongside a comprehensive benefits package.
• Generous Leave Entitlement: 25 days holiday, plus 8 bank holidays.
• Discounts: 15% store discount, 30% off at Club Individual restaurants.
• Onsite Amenities: Free parking, highly subsidized onsite restaurant with a Michelin Star Chef, and subsidized Costa Coffee.
• Health & Wellbeing: Discounted gym membership.
• Career Development: Educational sponsorship and access to industry-leading training programs.
• Recognition & Rewards: Long service awards and charity fundraising events.

Your Career at Iceland:

We are committed to helping you grow in your career. At Iceland, you’ll have the chance to expand your skills, gain hands-on experience, and access ongoing mentoring and top-tier training. Whether you’re pursuing certifications, learning new technologies, or attending workshops, we’re here to support your career aspirations.

Ready to Make a Difference?

If you’re an experienced, motivated individual passionate about Salesforce and food retail, we’d love to hear from you. Join Iceland and help us shape the future of retail while advancing your career.

How to Apply:

To apply, simply submit your CV and join our team today. We look forward to reviewing your application and discussing how you can help us continue to make great things happen!