ITSPEC (CUSTOMER SUPPORT)

USA
May 27, 2025
Full Time
Urgent

Job Description

Department of the Air Force

Air National Guard Units

Summary: Information Technology Specialist (Client/Network Services)
Pay Grades: GS-09 / GS-11
PDCN: D2180P01 / D2181P01 | MPCN: 889707
Location: Alaska Air National Guard
Selecting Official: James Meyer

Areas of Consideration:

  • Area 1: Current Alaska National Guard (AKNG) permanent or indefinite technicians
  • Area 2: All current members of the Alaska National Guard
  • Area 3: All other currently serving military members eligible to join the Alaska Air National Guard

Who May Apply:

  • U.S. Citizens, Nationals, and those who owe allegiance to the U.S.
  • Current Federal Employees (Excepted Service)
  • National Guard and Reserve Members, those interested in joining, or transitioning service members

Overview of Duties:

GS-09 Responsibilities:

  • Administer both classified and unclassified LAN systems
  • Monitor network functionality and address hardware/software issues
  • Troubleshoot client systems and ensure operational standards are met
  • Evaluate and install workstations, peripherals, and network equipment
  • Support voice and wireless communications systems
  • Perform real-time IT systems monitoring and problem resolution
  • Provide user support, training, and technical assistance

GS-11 Responsibilities:

  • Manage the base LAN, including classified/unclassified environments
  • Develop network operating procedures and coordinate installations
  • Conduct performance analysis and optimize network infrastructure
  • Analyze system needs, plan for tech integration, and recommend upgrades
  • Serve as a network security administrator and ensure cybersecurity compliance
  • Maintain and improve network services for a wide user base

For full duties, see the official position description on army.mil.

Conditions of Employment:

  • Must be a current or eligible member of the Alaska Air National Guard
  • U.S. Citizenship and ability to obtain and maintain a Secret clearance
  • Subject to background check and potential probationary period
  • Military Grade Range: SrA (E-4) to TSgt (E-6)
  • May be required to work irregular hours and overtime
  • Must comply with the Lautenberg Amendment (Domestic Violence Convictions)

Highly Desired:

  • IAT Level II certification (e.g., Security+)

Qualification Requirements:

General IT Competencies Required:

  • Attention to detail, customer service, oral communication, and problem-solving skills

GS-09:

  • One year of specialized experience equivalent to GS-07 OR a master’s degree or 2 years of relevant graduate education
  • Experience should include resolving network issues, configuring client systems, and supporting IT infrastructure

GS-11:

  • One year of specialized experience equivalent to GS-09 OR a Ph.D. or 3 years of relevant graduate education
  • Experience should include LAN/WAN management, network security, and planning for IT system integration

Note: If qualifying via education, transcripts must be provided.

Application Requirements:

To be considered, applicants must submit:

  1. A detailed resume (include work hours, full dates, and job duties)
  2. Responses to the assessment questionnaire
  3. Optional documents (SF-50, performance appraisals, transcripts, etc.)

Incomplete applications or resumes lacking required detail (e.g., using only years instead of full dates) will result in disqualification.

Additional Information:

  • This is an “open until filled” position, with application review every 30 days until filled
  • Cost of Living Allowance (COLA) is 1.69% in addition to base salary (subject to change)
  • Selected applicants must enroll in Direct Deposit
  • Check with your incentive manager regarding military bonuses or student loan repayment impacts
  • Indefinite technicians may be converted to permanent without further competition but are subject to a 30-day separation notice if funding ends

Location

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