Job Description

HR Adviser

HR Adviser – 12 Month Fixed Term Contract

HR Adviser (12-Month Fixed Term Contract)

We have an exciting opportunity for an HR Adviser to join our team on a 12-month fixed term contract. The ideal candidate will have expertise in Absence Management, Wellbeing, and Family-Friendly policies.

HR Adviser Purpose of the Role

As an HR Adviser, you will deliver a professional, proactive, and expert HR advisory service to managers at all levels across the Iceland business. The focus of your role will be to support the effective management of colleague absence and wellbeing. You will provide guidance on long-term and short-term absence, flexible working, wellbeing, and all family-friendly policies and procedures, ensuring optimal outcomes for both the business and our colleagues.

Key Responsibilities

• Team Collaboration and Stakeholder Management
  Actively participate in the HR team, developing strong working relationships with wider stakeholders across the business.
• Case Management
  Manage a portfolio of cases, ensuring that activities are scheduled and prioritized based on the specific needs of each case and any applicable deadlines or timescales.
• Guidance and Advice
  Provide clear, pragmatic advice and guidance to managers on absence and wellbeing matters, in line with Iceland’s HR policies, procedures, and best practices. Ensure that legal and regulatory requirements are always met.
• Autonomous Working and Initiative
  Work independently, taking ownership of delegated work areas. Seek advice from senior colleagues when necessary and use your initiative to drive results.
• Coaching and Development
  Coach managers in effective people management practices, including communication, decision-making, fairness, consistency, and the application of policies.
• Document Preparation and Review
  Review and prepare letters and documents for formal meetings, providing feedback to managers where needed.
• Accurate Case Management and Reporting
  Ensure all case management details are accurately recorded in the Case Management System. Proactively manage cases through to conclusion and ensure that personnel databases are up-to-date.
• Consistency and Collaboration
  Work closely with fellow HR Advisers to ensure a consistent approach to case management and the application of precedents across the team.
• Compliance and SLA Achievement
  Ensure that Service Level Agreements (SLAs) are met or exceeded. Actively manage all case-related issues and provide support to line managers where necessary.
• Additional Responsibilities
  Take on other reasonable duties as requested by the HR team or senior colleagues.

Key Performance Measures

• Accurate Diary and Case Management
  Maintain an organized and effective diary to manage workloads and deadlines.
• Compliance with HR Policies and Legislation
  Ensure all activities are compliant with HR policies, processes, and legal requirements.
• Risk Management and Analysis
  Conduct risk assessments and ensure that issues are resolved in a timely and legally compliant manner.
• SLA Compliance
  Consistently meet or exceed the defined SLAs for case resolution.
• Effective Case Management
  Ensure cases are managed effectively, with timely and accurate documentation.

Skills and Experience

• Autonomous and Initiative-Driven
  Ability to work remotely and independently, using initiative to manage and prioritize tasks.
• Strong Communication and Influencing Skills
  Confident in dealing with a wide range of people, utilizing strong interpersonal and influencing skills to effectively manage diverse situations.
• Commercial and Strategic Thinking
  Ability to demonstrate commercial acumen and offer pragmatic, risk-based solutions to HR challenges.
• Stakeholder Management
  Demonstrated ability to manage relationships with various stakeholders, tailoring communication effectively based on the audience.
• Conflict Resolution
  Strong conflict management skills, with the ability to address difficult situations professionally and tactfully.
• Analytical and Problem-Solving Abilities
  Ability to analyze complex issues and provide practical, creative, and effective solutions.
• Time Management and Prioritization
  Proven ability to prioritize workloads effectively, particularly when under pressure.
• Technology Proficiency
  Comfortable using various technology platforms and telephony systems to support HR processes.
• Coaching and Mentoring
  Strong coaching skills, with the ability to support and guide managers in people management.
• Confidentiality
  Ability to maintain confidentiality and handle sensitive information appropriately.

Qualifications and Experience

• HR Case Management Experience
  Proven experience in managing a range of HR cases, with a deep understanding of the processes involved.
• Up-to-Date Knowledge of UK Employment Law
  Comprehensive, up-to-date working knowledge of UK employment law, and its implications for employers.
• Confident Communication
  Strong verbal and written communication skills, with the ability to engage at all levels. Can hold your own and communicate effectively in challenging situations.
• Stakeholder Engagement
  Demonstrated ability to work in partnership with diverse stakeholders to achieve common goals.
• CIPD Qualification
  Ideally CIPD qualified (Level 5), or equivalent experience.
• Pragmatic Approach to HR Solutions
  Experience applying a commercial and practical approach to managing HR risk-based challenges.
• Flexibility and Adaptability
  Ability to work flexibly and adapt quickly in an agile environment to meet deadlines and respond to feedback constructively.
• Analytical and Problem-Solving Skills
  Strong analytical skills, with the ability to quickly identify and resolve issues.

What We Offer

At Iceland, we’re committed to helping you grow both personally and professionally. We offer an environment where you can thrive, with continuous development opportunities and a strong team culture.

Additional Benefits:

• 15% discount in Iceland stores
• 30% discount at Club Individual Restaurants
• 33 days holiday (including bank holidays)
• Pension (NEST)
• Free onsite parking
• Onsite electric car charging ports
• Subsidised staff restaurant and Costa Coffee
• Christmas vouchers
• Refer-a-Friend Scheme
• Christmas Savings scheme
• Long service awards

Why Iceland?

At Iceland, we believe in more than just building a business—we build a family. We foster a supportive, inclusive, and collaborative work environment where everyone has the opportunity to succeed. We are driven by innovation, continuous improvement, and a commitment to our core values.

With over 30,000 colleagues globally, we create a culture of empowerment, where each team member takes ownership of their work and celebrates success together.

Our Core Values:

• Teamwork: We work together as one cohesive unit, supporting each other to achieve shared goals.
• Integrity: We always do the right thing, even when no one is watching. Honesty and transparency are at the core of our work.
• Innovation: We embrace new technologies, constantly pushing the boundaries of what’s possible.
• Customer Focus: Our customers are our priority, and we aim to exceed their expectations in everything we do.

Your Career at Iceland

We are dedicated to supporting your growth. At Iceland, you’ll have the chance to expand your skills, receive hands-on experience, and benefit from mentoring and industry-leading training opportunities. Whether you’re pursuing certifications, learning new technologies, or attending workshops, we’re here to help you reach your career goals.

Ready to Make a Difference?

If you are an experienced HR professional with a passion for creating positive impact in a collaborative environment, we’d love to hear from you. Join us at Iceland and make a meaningful contribution to an innovative and forward-thinking company.

How to Apply:

To apply, simply submit your CV and join our team today. We look forward to reviewing your application and exploring how you can contribute to our ongoing success.

Let’s make great things happen together!