Job Description

Brooklyn, NY

Customer Success Associate About Inhabit

Inhabit Customer Success Associate operates a unique collective of tech-forward companies serving the residential, commercial, and short-term rental industries. Our team members deliver best-in-class software solutions and services while fostering innovation and collaboration with business leaders and industry experts.

Inhabit believes that property managers are central to the success of the residential and short-term rental markets and delivers products built to empower them, their investors, and communities. Come help build the company you want to Inhabit. To learn more, visit inhabit.com.

Job Description

This is an opportunity to join an innovative software company in the real estate property management industry. We are looking for a dynamic Customer Success Associate in Inhabits SiteCompli business unit to ensure we are delivering first-rate service and solutions to our clients. The Success team is the face of the company to clients; its critical that we deliver exceptional, engaging service; assisting with product questions and account requests.

The candidate will be reporting to the Vice President of Customer Success, with additional supervision from the Senior Customer Success Manger.

The role will manage many of our small corporate accounts with a focus on our NYC product offerings, along with national clients as company growth continues. Responsibilities include but are not limited to training, account changes, fielding compliance questions, assisting with annual product orders, contract renewals as well as addressing any concerns they may have.

The candidate must be a team player; this role works very closely with our Customer Success Managers, Implementation and Support team. Our primary product offerings are:

NYC compliance monitoring
NYC Annual Safety mailings
InCheck, our national inspection and building property operations software
What Youll Do (Functions & Responsibilities)

Foster and develop lasting relationships with clients
Proactively engage and educate clients through regular meetings, communications, and support / training efforts (e.g., Account Reviews)
Work collaboratively across Customer Support, Implementation, Data Insights & Operations and Product/Tech teams to understand key client business drivers and ensure extraordinary customer success and retention
Identify opportunities for increased customer engagement, advocacy and growth
Solve problems in support of client business goals
Become a SiteCompli product and compliance expert, leveraging this information to deepen client relationships
Become an InCheck product expert, expanding engagement and app/client stickiness
An enthusiastic, upbeat personality that understands clients reach out when they need something or have a problem
An inquisitive, motivated and energetic self-starter
Determination to meet goals and exceed expectations
Strong interpersonal skills
Ability to listen and take constructive criticism and relish positive feedback
What Were Looking For (Minimum qualifications)

Has 1-2 years of related experience, preferably in a B2B or SaaS environment
Is extremely organized, with meticulous attention to detail
Can perform vlookups and pivot tables in MS Excel
Is a personable, articulate communicator with excellent written and verbal skills, including great grammar
Enjoys interacting with people and gets a thrill out of helping others solve problems
Can adapt quickly to changing priorities and assimilate to new knowledge and technologies
Shows exceptional judgement and is cool and collected in a high-volume, fast paced environment
Strong organizational skills and the ability to pay close attention to details
Excellent verbal and written communication skills
Ability to collaborate with a team or work autonomously
Ability to take initiative, be pleasantly assertive and bestow confidence
Ability to take ownership of mistakes
Strong computer skills with proficiency in Microsoft Office (Excel, PowerPoint)
Salesforce and/or Zendesk experience a plus
Spanish-speaking/translation capabilities a big plus.
NYC compliance and/or property management experience a big plus
Desire to learn and grow into a Customer Success Manager role

Customer Success Associate Education Requirements

Bachelors degree preferred
Type

Full-time, hourly position.
Pay

$25.00 per hour
Location

New York (Remote)- Occasional travel in/around NYC
Benefits Include

Competitive Pay
Health Insurance: Medical, Dental, Vision and Prescription Plans
Health Savings Accounts
Flexible Spending Account
Dependent Flexible Spending Account
Critical Illness
Accident
401k Plan with discretionary company match
Short- and Long-Term Disability
Company Paid $25,000.00 life insurance
Supplemental Life and AD&D Insurance
Employee Assistance Program
Paid Holidays
Paid Vacation
Paid Volunteer Time
Inhabit Employee Discount Programs
Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants.

Inhabithires