Amazing Job As HR Adviser 2025

Job Description

HR Adviser at Iceland We are seeking a talented HR Adviser to join our team at Deeside Head Office. This exciting opportunity is perfect for a professional with experience working in a fast-paced environment. A solid understanding of Absence Management, Wellbeing, and Family-Friendly policies is essential for this role.

HR Adviser Purpose of the Role

As an HR Adviser, you will deliver a professional, proactive, and expert telephone and written advisory service to managers at all levels across the Iceland business, specifically focusing on the absence and wellbeing management of our colleagues. Your role will be pivotal in guiding managers on both short-term and long-term absence, flexible working, wellbeing initiatives, and the implementation of family-friendly policies and procedures.

Key Responsibilities

• Collaboration with HR Team
  Actively participate as a member of the HR team, liaising with stakeholders and fostering effective working relationships across the business.
• Case Management
  Manage a diverse portfolio of cases, prioritizing tasks based on case needs, deadlines, and timescales.
• Employment Practice and Advice
  Provide clear, concise, and legally compliant guidance to managers regarding Iceland’s HR policies, procedures, and guidelines. Ensure best practices are maintained in the management of colleague wellbeing and absence.
• Solution-Focused Support
  Offer pragmatic, balanced solutions while considering legal and regulatory requirements. Coach managers on people management techniques, such as communication, decision-making, fairness, and consistency.
• Document Preparation and Review
  Prepare, review, and, where necessary, amend letters and documents before and after formal meetings. Provide feedback to managers as required.
• Case Recording and Reporting
  Ensure all case management details are accurately recorded in the Case Management System. Manage cases proactively and ensure accurate reflection in the personnel database.
• Team Collaboration
  Work closely with fellow HR Advisers to maintain consistency in approach and precedent application across cases.
• Compliance and SLAs
  Ensure adherence to Service Level Agreements (SLAs) and that all tasks are completed in a timely and accurate manner. Address people-related issues effectively, offering guidance to line managers where needed.
• Other Duties
  Undertake additional reasonable duties as requested by the HR team.

Measures of Success

• Accurate Diary Management
  Ensure all tasks and deadlines are managed effectively.
• Compliance with HR Policy and Legislation
  Demonstrate adherence to all relevant processes and legislative requirements.
• Risk Analysis
  Ensure that potential risks are identified and managed appropriately.
• SLA Compliance
  Consistently meet or exceed SLAs.
• Effective Case Management
  Timely completion of case management tasks and documentation.

Skills and Qualifications

• Autonomous Working
  Ability to work remotely and independently, using initiative to manage tasks efficiently.
• Strong Interpersonal Skills
  Confident in dealing with a broad range of individuals, with excellent interpersonal skills and the ability to influence effectively.
• Commercial Acumen
  A good understanding of business priorities and the ability to apply a commercial approach in HR practices.
• Stakeholder Management
  Strong verbal and written communication skills, tailored to different audiences. Ability to build trust and positive relationships quickly.
• Conflict Management
  Ability to manage difficult situations and resolve conflicts effectively.
• Analytical Thinking
  Strong problem-solving abilities, with the capacity to analyze complex situations and propose practical, creative solutions.
• Time Management
  Ability to prioritize tasks effectively, particularly under pressure.
• Technology Proficiency
  Comfortable using telephony systems and various technology platforms.
• Coaching and Development
  Ability to provide coaching to managers and support their development in people management.
• Confidentiality
  Demonstrates the ability to maintain confidentiality and trust in all dealings.

Qualifications and Experience

• Track Record in HR Case Management
  Proven experience in managing a variety of HR cases and handling complex HR matters effectively.
• Up-to-Date Employment Law Knowledge
  A comprehensive understanding of UK employment law and its implications for employers.
• Confident Communication
  Skilled communicator with the ability to engage, coach, and collaborate with colleagues at all levels, even during challenging situations.
• Stakeholder Partnership
  Demonstrated experience in working in partnership with multiple stakeholders.
• CIPD Qualification (Level 5 preferred)
  Ideally CIPD qualified (or equivalent experience).
• Pragmatic Problem Solving
  Ability to apply a commercial and practical approach to HR risk-based solutions.
• Flexible and Agile Working
  Ability to adapt to changing priorities and feedback, working flexibly to meet deadlines.
• Analytical Skills
  Strong analytical and problem-solving capabilities.

What We Offer

At Iceland, we believe in supporting your professional growth and offering a positive, collaborative work environment. We provide opportunities for you to develop your skills and progress in your career, all while making a real impact on the business.

Benefits Include:

• Competitive salary with a comprehensive benefits package
• 25 days holiday plus 8 bank holidays
• 15% discount in Iceland stores
• 30% discount with Club Individual Restaurants
• Free parking on-site
• Onsite electric car charging stations
• Subsidised staff restaurant and Costa Coffee
• Christmas vouchers and Christmas Savings scheme
• Refer-a-Friend scheme
• Long service awards

Why Iceland?

At Iceland, we’re more than just a business – we’re a family. We’re committed to creating a supportive, inclusive, and collaborative work environment where everyone has the opportunity to succeed. Our culture is one of empowerment, innovation, and continuous improvement, and we are proud to offer a place where you can grow your career and make a real difference.

With over 30,000 colleagues worldwide, we work together to create a culture that celebrates our collective achievements and continuously drives the company forward.

Core Values:

• Teamwork: We work together to achieve common goals and celebrate each other’s success.
• Integrity: We act with transparency, honesty, and fairness in everything we do.
• Innovation: We embrace new technologies and push boundaries to stay ahead of the curve.
• Customer Focus: We always prioritize our customers and strive to exceed their expectations.

Your Career at Iceland

We are dedicated to supporting your growth, offering hands-on experience, mentoring, and access to top-tier training. Whether you’re pursuing certifications, learning new technologies, or attending workshops, we’ll help you reach your career goals.

Ready to Make a Difference?

If you are an experienced, passionate HR professional looking for a new challenge in a collaborative environment, we’d love to hear from you. At Iceland, you’ll grow your career while making a meaningful impact within an innovative and forward-thinking company.

How to Apply:

To apply, simply submit your CV and join our team today. We look forward to reviewing your application and discussing how you can contribute to our ongoing success.

Let’s make great things happen together!