Job title: Operations Excellence Analyst

Company: The Citizens Foundation

Job description: Design new modules of the App that will include:

  • Data Analysis of rich data available at TCF for 1500+ schools
  • Slicing and dicing data and presenting it in a meaningful way
  • Process understanding and flow mapping
  • Stakeholder management of the concerned departments to finalize the App development
  • Preparing Business Requirement Document (BRD)
  • Update all related policies and school documentation in line with the App
  • User Acceptance Testing of the School Management App
  • Help HOD with Daily Tasks


  • Data cleaning and management of the students and employee data collected through App
  • Analysis of operational data for Region, Area, Schools and Fleet
  • Data analysis in order to improve future processes and policies through survey and analysis
  • Identify performance indicators to work on projects related to process efficiencies
  • Plan and implement cost reduction strategies for fleet-related projects
  • Any other analysis that is identified

Training of new App modules:

  • Design and prepare training modules for the new phases of the App
  • Conduct trainings to introduce the new App modules to App team, complaint center team, area and region team, principals and admin assistants


  • Prepare progress report of the App project to update internal and external stakeholders
  • Help with communication and centralization processes within different functions of TCF

Centralization of the Internet will require:

  • Resource management of the internet data pool
  • Stakeholder management of internal users and external vendor

Required Skills

  • Critical thinking and Curiosity are essential to this role.
  • Project management skills
  • Excellent verbal and written communication skills
  • Understanding of Analysis tool such as Power PI etc is a plus
  • Proficient with MS Excel and PowerPoint
  • Quick learner and independent worker who is self-motivated to work for an organization like TCF
  • Should have a knack for process mapping and identifying and solving a problem in the process


Bachelors/Masters in Management, Social Sciences


0-3 years of experience

Expected salary:

Location: Karachi, Sindh

Job date: Wed, 11 May 2022 22:25:45 GMT

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