Job title: IT Support Engineer – Center for Quantum Computing

Company: Amazon

Job description: DESCRIPTION

The Amazon Web Services (AWS) Center for Quantum Computing in Pasadena, CA, is seeking an onsite IT Support Engineer to support the day-to-day operations of a growing research and development effort. You will empower a team of scientists, engineers, and staff to develop future quantum technologies and build products for our customers. In this role, you will interact with teams across and outside the organization to ensure high availability and best-in-class IT solutions for on-premise and AWS infrastructure at a new facility. You will work with multiple teams and end users to make sure operational processes and requests meet the needs of the business. Successful candidates have meticulous attention to detail, an excellent approach to troubleshooting, and strong communication skills.

Responsibilities include, but are not limited to:
· Managing, maintaining, and securing on-premise and cloud infrastructure
· Administering firewall policies, planning and enforcing IP address management and network segmentation
· Creating quality documentation for our organization and AWS security teams
· Troubleshooting difficult IT problems without Standard Operating Procedures
· Collaborating with internal teams or vendors to execute projects
· Leading continuous improvement efforts
· Auditing the quality of work performed and provide constructive feedback when necessary
· Automating manual tasks; create/improve small tools that help make team operations more efficient.
· Serving as the first point of escalation.
· Participating in hiring, training and development of others.

Work/Life Balance
At the AWS Center for Quantum Computing, we understand that developing quantum computing technology is a marathon, not a sprint. Mental and physical wellness is encouraged within our team and throughout AWS. The work/life integration within our team encourages a culture where employees work hard and also have ownership over their downtime.

Mentorship & Career Growth
We are committed to the growth and development of every member of the Center for Quantum Computing. You will receive management and mentorship from within the team that is geared toward career growth, and also have the opportunity to participate in Amazon’s mentorship programs. Working closely with quantum research scientists will provide opportunities to learn about quantum computing.

Inclusive and Diverse Culture
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation


· Excellent written and verbal communication skills
· High school or equivalent diploma
· 4+ years of hands on IT systems or relevant experience in a commercial production environment
· 4+ years of experience in each of the following: Microsoft Administration, Linux Administration, or Cisco IOS (CLI)
· 4+ years of experience troubleshooting skills in a multi-user high availability environment
· 4+ years of experience with networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP
· 4+ years of experience in PC repair, troubleshooting, deployment, and liquidation
· 3+ years IT experience with client, server, and network service delivery
· Has obtained two or more of the following certifications: Cisco/CCNA, Linux, Microsoft hardware (installation), AWS, or other industry relevant certifications


· Bachelor’s degree in Computer science or IT related field
· Associate and/or Speciality AWS Cloud Certifications
· Microsoft Certified Solutions Expert and Microsoft Certified IT Professional Systems Administrator Certifications
· Strong troubleshooting skills of very complex systems
· Ability to explain complex IT concepts in simple terms
· Ability to manage high priority projects

Expected salary:

Location: Pasadena, CA

Job date: Fri, 19 Nov 2021 08:14:37 GMT

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