Job title: Customer Service Executive – Dispatcher

Company: Grey Solutions

Job description: Grey Solutions is a Dispatch, Consulting, and Customer Service providing company. We work with “Transportation Companies” around the globe in helping them run their backend operations smoothly. Backend Operations include handling all customer service tasks, making reservations, scheduling the drivers, making sure each and every ride of the day is going smoothly, and taking care of the dispatch. We are looking for a “Customer Service Specialist” to join us on an immediate basis. A handsome salary package will be offered.

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Must-have Requirements:

  • Must be extremely fluent in the English language.
  • Must be a computer literate person.
  • Candidates with “Transportation Dispatch” Experience are preferable.
  • Working hours are 6 days a week 8 hours a day, and the day off will be decided according to the project requirement.
  • The candidate must have a minimum of one year of Customer Service experience.
  • The candidate should be a strong and confident personality.
  • Must be flexible to work in rotating shifts.

Job Responsibilities:

  • All customer service tasks, such as taking phone calls, replying to emails and chats
  • Making reservations
  • Scheduling the drivers
  • Make sure each and every ride of the day is going smoothly
  • Keeping an eye on GPS to ensure every driver is on time for their rides
  • Provide knowledgeable answers to questions about service, pricing, and availability
  • Work with internal departments to meet customer’s needs

At least 1 – 3 years of relevant work experience
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work

45k – 50k for starters with excellent English communication skills.
50k – 70K for experienced professionals having hands-on experience with dispatch.

The actual salary will be decided based on skills and experience at the time of the interview.

Please apply with confidence. Freshers are encouraged to apply if they have excellent English communication skills.

Expected salary:

Location: Lahore, Punjab

Job date: Thu, 12 May 2022 01:19:37 GMT

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