Job title: Cloud Network Engineer

Company: Insight Enterprises

Job description: Requisition Number: 85553

Insight Enterprises is seeking a Cloud Network Engineer to be responsible for overall cloud network support, configuration, implementation and daily maintenance of the cloud services network. The Cloud Network Engineer is responsible for supporting the architecture, design, information assurance, security mechanisms and services throughout the cloud services division. Additionally, the engineer is responsible for managing new customer router configurations working directly with MEDITECH and the customer to complete all new installations and provide appropriate support. The position will also be responsible for the general maintenance, patching, upgrades, and other proactive services related to the network infrastructure.

The engineer will work with the support, engineering, architect and management teams to develop appropriate procedures, guidelines, training and other materials for the life cycle of cloud services as related to networking. Additionally, the engineer will be responsible for ensuring monitoring of the health and utilization of the network infrastructure to ensure optimal availability and performance across the cloud spectrum. The engineer will provide excellent customer service in all customer interactions.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Support the design, install, configuration, and troubleshooting of a variety of physical and virtual network routers, switches, firewalls, and IDS/IPS devices.
  • Configure and support internal and/or external networks.
  • Setup, configuration and support of VPN tunnels.
  • Demonstrate strong working knowledge in general networking, advanced router and switch management and configuration; VPN technologies, Internet and WAN circuit management.
  • Demonstrate ability to perform troubleshooting in complex network environments.
  • Demonstrate strong knowledge in implementing and maintaining security controls such as firewalls, physical controls, IPSec, VLAN, VPN, encryption, SSL, vulnerability scanning and remediation, and security monitoring.
  • Demonstrate excellent customer service, communication and human relationship skills when dealing with customers, fellow co-workers and vendors.
  • Provide expert level support for incidents to insure operational systems are returned to service as soon as possible and prevent the re-occurrence of incidents by supporting the problem management process.
  • Establish and follow security procedures, standards, and protocols related to stated technologies.
  • Establish capacity, performance, and availability monitoring thresholds, alerts, and actions for automated event management.
  • Establish standards for availability and business continuity and test related systems against the standard on a defined basis.
  • Support change and release management by having defined release plans, developing and implement changes requests, while having defined back out plans, and after action reviews of failed changes.
  • Train, mentor, and develop others where needed.

OTHER DUTIES AND RESPONSIBILITIES:

  • Constant improvement of all services and processes
  • Other duties as assigned

MINIMUM QUALIFICATIONS: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

Experience:

  • Qualified candidate must have five years or more of progressive experience focused in networking technologies configuring, and supporting complex network infrastructures, including but not limited to VPN, IPSEC, WAN, LAN, routing/switching, virtualization, and Internet connectivity are required for this position.
  • Four or more years’ experience with the configuration, support and life cycle management of Cisco Networking hardware including but not limited to Cisco Nexus switches, Cisco ASA/ASAv and ASR.
  • Four or more years’ seasoned experience configuring, supporting and maintaining large enterprise local area and wide area networks.
  • Experience configuring and supporting networks in a multi-tenant environment.
  • Expertise with Cisco IOS, IOS XE and NXOS on multiple platforms.
  • Experience and sound technical knowledge of routing protocols such as EIGRP, VRF, HSRP and OSPF is required for this position.
  • Experience implementing BGP for multi-homed networks
  • Understanding of firewall concepts and experience with Cisco ASA.
  • Intrusion detection and prevention system management required. Familiarization with IDS/IPS and Cisco Firepower a plus.
  • Proven experience in SDN specifically ACI-NSX integration and VXLAN.
  • Experience with supporting advanced blade architecture networking such as Cisco UCS and HP Blades including VMWare server virtualization a plus.
  • Experience with Citrix NETSCALER and load balancing is preferred for this position.
  • Experience providing MEDITECH VPN support and implementation expertise strongly preferred.
  • Experience with audit logging, security incident management, SNMP, syslog, and performance monitoring tools strongly preferred.
  • Familiarity with MEDITECH as they relate to network delivery is preferred for this position.
  • Education or equivalent experience in ITIL, Cobit, HIPAA, PCI DSS Security or Compliance work preferred for this position
  • Exceptional documentation, problem solving, time-management, and customer service skills required for this position.

Education:

  • Bachelor degree in Information Management, Computer Science, or other related field or an equivalent amount of experience is preferred for this position.

Certifications or Licenses: * Cisco CCNA or equivalent experience is required.

  • CCNP Enterprise Certification considered a plus.
  • CISSP Certification considered a plus.
  • ITIL certification preferred.

Special Knowledge, Skills and Abilities: * Excellent customer service skills required.

TRAVEL REQUIRED:
Approximately 20% Travel

PHYSICAL DEMANDS: (The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

  • Ability to work long hours at a desk using a PC, video conferencing, and phone usage.
  • Ability to occasionally lift and move computer equipment if necessary.
  • Moderate overnight travel by land or air.

WORK ENVIRONMENT: (The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

  • Ability to office at home if needed
  • Extensive use of desktop computer, mobile technologies video conference, phone, cell phone is essential for this function.

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, .

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at

  • Founded in 1988 in Tempe, Arizona
  • 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
  • $8.3 billion in revenue in 2020
  • Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
  • 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
  • Ranked #7 on the 2021 Fortune World’s Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World’s Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
  • Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance

Today’s talent leads tomorrow’s success. Learn about careers at Insight: .

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Remote || Arizona (US-AZ) || United States (US) || None || None || Remote ||

Expected salary:

Location: Tempe, AZ

Job date: Fri, 24 Dec 2021 03:10:11 GMT

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