Job title: Cisco UCM Admin

Company: Kaygen

Job description: KAYGEN is an emerging leader in providing top talent for technology based staffing services. We specialize in providing high-volume contingent staffing, direct hire staffing and project based solutions to companies worldwide ranging from startups to Fortune 500 and Managed Service Providers (MSP) across a wide variety of industries

For this role, the ideal candidate will have 1 or more years of experience supporting Cisco Unified Communication systems. They will be the first point of contact for telephony, messaging, and meeting application requests. Typical responsibilities will include adds, moves, and changes for phone and voicemail, first-level troubleshooting of the UC systems, opening/closing tickets, and escalation of issues when required.
While the primary role will be based around our collaboration and conferencing platforms, the successful candidate will have the opportunity to cross-train on other systems.

Title: Cisco UCM Admin
In this role, you will:
Demonstrate understanding of Cisco Collaboration technologies (CUCM/CUC/Webex)
Managing incidents independently regarding the Cisco Unified Communication systems.
Manage escalations to other engineers and Cisco TAC when required.
Assist with monitoring of responsible systems
Create and manage reports
Who you are:
You have experience with the following applications
o Cisco Unified Communications Manager version 11.x or higher
o Cisco Unity Connections version 11.x or higher
o Cisco Jabber
o Cisco Unified Contact Center Express version 11.x or higher
o WebEx Meetings and App
You have experience creating, updating, and closing tickets in ServiceNow
You understand the network components and technologies used by the Cisco applications
You have knowledge supporting end users devices (PCs, phones, tablets)
You are results-driven and can make changes to your strategy on the fly.
You are a self-learner, curious, and a problem-solver who is not afraid to get your hands dirty and figure things out.
You are a team player. This will be a highly collaborative role and were looking for someone who can elevate the level of success for the entire team.
You are a people person. You will be interacting with our customer base constantly so having great presentation skills is a must.

At KAYGEN, we are always looking for dynamic, talented and experienced individuals. We invite you to join our team of talented IT professionals, consulting at client locations across the globe. Our culture is team-orientated; we strive to stand by our core values of respect, honesty and integrity. Our team of experienced staffing experts will work with you to find you the best opportunity. For more information please visit us at

Expected salary:

Location: Smyrna, GA

Job date: Thu, 18 Nov 2021 04:22:59 GMT

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