JL2A – Human Resources Outsourcing

Urgently needed for
JL2A – Human Resources Outsourcing


Company: Infosys

Job description: Job DescriptionSenior Process Associate – Human Resource Outsourcing
Location: Fully RemoteIn the role of Senior Process Associate, you will execute transactions as per prescribed guidelines and timelines, review and validate the inputs from the other team members, support your manager in training activities, and daily operations reviews, and help in escalation resolution with the objective to meet service level agreement targets for the specific process within the guidelines, policies and norms of Infosys.In this role you will be supporting the recruitment efforts and provide administrative support to one of the nation’s largest staffing agencies. The ideal candidate will have strong organizational skills, excellent communication abilities, and a passion for assisting others.Responsibilities and Duties

• Provide support for HR functions such as employee database management, query management, and policy advisory support.
• Execute low-complexity transactions such as document verification, data analysis, complaint/query responses via email, and vendor interaction for order management to meet SLAs.
• Handle individual cases requiring re-work to ensure customer satisfaction.
• Verify information, closing customer queries/issues per defined SOPs/parameters.
• Contact candidates regarding offers, interviews, or assignment details, ensuring clear and timely communication.
• Initiate and monitor the process of background and drug test screenings, ensuring compliance with company and legal requirements.
• Assist candidates through various stages of the hiring cycle, ensuring a smooth and efficient process.
• Maintain and update candidate databases and applicant tracking systems (ATS) to ensure accurate and current information.
• Share experiences to facilitate the capture of tacit knowledge within the team.
• Stay updated on industry trends and best practices in recruitment to continuously improve our processes.
• Performs other related duties as assigned.

Qualifications
Basic

• High School Diploma or GED equivalent
• At least 1 year of relevant work experience

Preferred

• Strong organizational skills with attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with applicant tracking systems (ATS) and Vendor Management Systems (VMS).

• Ability to work independently in a fully remote environment.
• Strong problem-solving skills and the ability to handle multiple tasks simultaneously.
• Strong collaborative skills with the ability to work effectively in a team environment.

Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face-to-face.About Us
Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, , , and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.
Infosys BPM has 45 delivery centers in 16 countries spread across 5 continents, with 57,694 employees from 111 nationalities, as of March 2024.
The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National OriginInfosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.Role Designation232ASPAHUS Senior Process Associate – Human Resource OutsourcingInterest GroupIBPO USARoleSr Process Associate-Human Resource OutsourcingCompanyIBPO USADomainCustomer Service

Expected salary:

Location: USA

Job date: Sat, 17 Aug 2024 04:45:05 GMT

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