Join Us AS IT Support Technician – Desktop, Network, and Peripherals
Company: Novalink Solutions
Job description: Job Description:Imaging, deployment & technical support of laptops, desktops & peripherals to in-house & remote customers. Configure & support desktop applications & ensure configurations comply with IT policies. Date backup & restore, hardware.
- Provide onsite desktop support for customers located within assigned locations.
- Troubleshoot end user workstation and peripheral problems and effectively diagnose and resolve issues remotely and in person.
- Ensure that end user applications and equipment continue to work as expected and are in compliance with all applicable policies, procedures, and rules.
- Install & support network devices providing business critical service
- Perform end user data back-up and recovery ensuring attention to detail
- Process surplus equipment according to established procedures, proper sanitization of electronic equipment up to and including disk wiping to DoD standards.
- Open/document/track problem tickets escalating to appropriate workgroups when required.
- Coordinate with vendor support contacts to resolve technical problems with desktop hardware and software.
- Provide special project support including setup and breakdown and relocation of computer equipment and peripherals.
RequirementsSkillRequired / DesiredAmountof ExperienceVocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
RequiredExperience with troubleshooting network connectivity issues in both LAN and WAN environments
Required
2
YearsExperience imaging and deploying laptops
Required
2
YearsExperience providing desktop/laptop computer hardware support
Required
2
YearsExperience supporting Microsoft Outlook email client
Required
2
YearsExperience supporting Microsoft Office 2013 or higher
Required
2
YearsExperience supporting remote workers and troubleshooting VPN and remote technology issues
Required
2
YearsExperience with Bitlocker encryption, antivirus, and malware/spyware removal software
Highly desired
2
YearsA+ Certification or Network+ Certification MUST UPLOAD CERTIFICATION
RequiredExperience with local and network printer troubleshooting and repair
Required
2
YearsTechnical support experience in a Windows 10 PC environment
Highly desired
2
YearsExperience supporting Cisco VoIP phones and Jabber client
Highly desired
2
YearsSetup and install computers for New Hire On-Boarding’s and Off-Boarding’s
Required
2
YearsExperience in an Active Directory Domain environment.
Required
2
Years
Expected salary:
Location: Atlanta, GA
Job date: Sat, 17 Aug 2024 06:10:27 GMT
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