CityRochester
StateMN
RemoteYES
DepartmentInformation Technology
Why Mayo Clinic
Responsibilities
The primary purpose of the Internship is to provide an intern with relevant field experiences in their chosen field of study. One or more mentors will be assigned to the intern to provide instruction, guidance and to assess performance. The intern is responsible for observing the functions and processes of the assigned work unit. In addition, the intern may be given selected work assignments to reinforce the learning experience, to assess the performance levels and to provide benefit to the work unit. The intern will be responsible for completing all internship-related assignments and reports for both Mayo and the participating educational facility. The duration and timing of the internship will be arranged with the intern.
This internship will involve assisting Mayo clinic with supporting our Call Center system. An understanding of troubleshooting computers and hardware, as well as network and internet connectivity will be helpful. The ability to following documentation and note problem resolution in our ticketing system (ServiceNow) is required. Candidates will need to be able to effectively communicate with users both verbally and in writing to resolve issues. A basic understanding of Microsoft Office and soft phones would be helpful. This internship will last one year and ideally starts at the beginning of your spring semester in 2025. We have some flexibility around scheduled hours each workday to allow for some classes. The expectation is for 40 hours/week. Start and end times can be negotiated but need to fall within 7 AM – 6 PM CT Monday through Friday. Once set a consistent schedule is expected.
Qualifications
The incumbent must be enrolled in a bachelors, masters or graduate degree program from a college or university. Typically, this internship would occur after the student has taken most of the courses required by the degree program. Where applicable – the degree program must require an internship as a graduation requirement (or offer as a credit option).
Authorization to work and remain in the United States, without necessity for Mayo Clinic sponsorship now, or in the future (for example, be a U.S. Citizen, national, or permanent resident, refugee, or asylee). Also, Mayo Clinic does not participate in the F-1 STEM OPT extension program.
Exemption Status
Nonexempt
Compensation Detail
This position has a predetermined rate of $25.00 per hour.
Benefits Eligible
No
Schedule
Full Time
Hours/Pay Period
80
Schedule Details
Monday – Friday; 8:00 am – 5:00 pm
Weekend Schedule
N/A
International Assignment
No
Site Description
Affirmative Action and Equal Opportunity Employer
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.
Recruiter
Miranda Grabner
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