Join Us AS IT Desktop Support Technician
Company: prosource.it- Americas
Job description: prosource.it is a global IT Managed Service provider working with Medium to Enterprise level, global clients and is looking for IT Desktop Support Technician(s) to assist in a short-term cutover project. The project is forecasted to run for 4-8 weeks, will offer successful candidates an opportunity to work with a major oil and gas organization, as well as experience in the fast-paced environment of IT M&A.We understand that we need exceptional talent to accomplish our mission – therefore we place great emphasis on the people component of IT, and we strive constantly to attract, develop, and retain the best people. We cultivate an ethos and environment within which our people are focused, nurtured, and continually challenged to develop and improve their competencies in a fun and rewarding culture.ENGAGMENT:1099 (contractor) positionForecasted to last 4-8 weeks
- May extend
- May be opportunities for more permanent work
Work to be performed onsite, no hybrid or remote opportunities$27-$47 per hour depending on experience
- Minimum of 40 hours per week
OVERVIEW:We are looking to hire a skilled IT Desktop Support Engineer(s) to support an IT cutover project for one of our major oil and gas customers. Successful candidates will form a team that support all IT desktop activities related to a company de-merger. The successful candidate will be expected to join the team onsite at the downtown Houston office. This is not a remote or hybrid role. For those who are interested in a travel, there are opportunities to work on other sites within L48. All travel and subsistence will be company paid.RESPONSIBILITIES:De-brand laptops / desktops
- Following a predefined process
Diagnose and resolve IT incidents. Some examples include:
- Printer related issues
- Connectivity
- Software related issues
- Operating system
- Screen / monitor configuration
Installation of peripheral componentsAV/VC configuration and problem resolutionInstallation of software packages and minor remediationEscalation to appropriate party where appropriate
- Ownership of issue
RequirementsAn effective Desktop Support Specialist must be great at communicating with customers in person and over the phone. They should also empathy, patience, and skill to understand and resolve the customer’s problem.Customer service is a key component of success. As is critical thinking, and strong problem-solving abilities.THE IDEAL CANDIDATE WILL HAVE:1-5+ years of IT Desktop Support experienceBSc in Computer Science or relevant fieldStrong communications skillsHighly customer focusedHighly motivated, self-reliant, problem solverEnthusiastic with a questioning and challenging attitudeStrong problem-solving abilitiesAbility to make rational decisions under pressureProven ability to work within a teamBENEFICIAL BUT NOT REQUIREDIT project work
- Hardware/software roll outs
Executive level IT supportBenefitsENGAGEMENT DETAILSLocation: Houston, Texas (DOWNTOWN), may be opportunities to travel to other L48 statesHours: 40 hours per week (minimum)Model: Required to be onsiteStart Date: 14th October 2024Engagement: 1099Rate: $27-$47 p/h depending on experience
Expected salary: $56000 – 97000 per year
Location: Houston, TX
Job date: Fri, 06 Sep 2024 22:41:24 GMT
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