Join Us AS IT/Desktop Support Specialist
Company: Town of Little Elm
Job description: JOB SUMMARYThis non-exempt level position will, under the direction of the IT Manager, be responsible for the first-level desktop support of the PC and Telecomm user community. Specialist is directly responsible for managing support requests, diagnosing and reporting problems, troubleshooting and/or communicating problems to other support resources in a timely and responsive manner and follow up with end users to ensure issues have been resolved. Additionally, the work involves performing a variety of tasks, and occasionally requires independent judgment, discretion, and due diligence in the performance of job duties and responsibilities, as well as sound interpretation of local, state and federal policies and regulations. Intermediate to advanced knowledge of PC’s, printers, Windows, and Internet. Patience and excellent customer service skills are essential. The candidate must be highly motivated and strive for success by demonstrating Little Elm’s Core Values of Integrity, Customer Service, Efficiency, and InnovationEDUCATION/TRAINING/EXPERIENCE * Associate’s degree or technical school degree in computer science, business, or related field. Two years related experience may substitute for an Associate’s or technical school degree. Technical certifications, depending on the level of certification, may be substituted for work experience or education.LICENSES OR CERTIFICATES * Must be bondable.
- Must possess a valid Texas driver’s license.
- Microsoft Certified Professional (“M.C.P”) or other professional certification is preferred.
LANGUAGE SKILLS * Ability to read, write, and speak English fluently.
- Ability to respond to common inquiries or complaints from customers, regulatory agencies or authorities, or members of the local business community.
OTHER SKILLS, ABILITIES & REQUIREMENTS * Ability to establish and meet deadlines.
- Customer Service
- Self motivated.
- Ability to establish and maintain good relationships with supervisors and other personnel.
- Demonstrate a willingness to perform duties in a team environment.
- Knowledge and skill in the use of a computer.
- Skills coordinating and managing multiple projects and/or assignments.
- Two years increasingly responsible experience in the use of various types of computer software, office management and/or administrative support functions
- Good oral and written communication skills; and the ability to understand and carry out oral and written instructions.
- Knowledge of technological terminology typically encountered in an information services environment
- Knowledge of basic arithmetic, business letter writing and report preparation, and principles and procedures of recordkeeping.
- Good verbal fluency and knowledge of English grammar, punctuation and spelling.
- Ability to work with detailed information for sustained periods of time.
- Ability to work on call hours which will include nights and weekends.
- Ability to maintain filing systems organized alphabetically, chronologically, numerically, categorically, and in a variety of formats (electronic, paper, etc.)
- Ability to work independently in the absence of supervision.
REASONING ABILITY * Ability to interpret a variety of instructions furnished by management in written, oral, diagram, or schedule form.
- Comprehensive ability to disseminate information quickly and perform tasks under pressure with short deadlines.
PHYSICAL DEMANDSThe physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to operate various machines and/or equipment; and reach with hands and arms. The employee frequently is required to talk and hear. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to fifty (50) pounds and be able to push and pull up to eighty (80) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.WORK ENVIRONMENTThe work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Primarily office environment with a substantial amount of field work; primarily to include travel to remote network sites.ESSENTIAL JOB FUNCTIONS* Provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware.
- Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment
- Develop and assist with inventory and related controls for all computer, networking, and mobile equipment.
- Assist with installation of all new software for each department as may be required.
- Review and deploy new Windows service packs, hot fixes, system updates, and vendor-supplied patches according to best practices; testing of new applications.
- Perform system administration on virtual environments.
- Assist with Town related special projects.
- Provide backup support in Windows server, Cisco Unity, and Meraki network environment.
- Ensure that Windows-based workstations and servers comply with established policies, standards, licensing agreements, and configuration guidelines.
- Knowledge of Windows workstation and server operating systems.
- Experience troubleshooting network connectivity, including LAN, broadband and VPN, 802.11 wireless and cellular-based internet services.
- Knowledge of police/fire RMS systems.
- Knowledge of site-to-site VPNs and associated software to facilitate the transfer of sensitive information in compliance with CJIS, HIPAA, and PCI standards.
- Knowledge of Panasonic Toughbook/Getac/HP/Dell laptop systems.
- Identify, research, and resolve technical issues associated with all workstations.
- Support remote end-users via telephone, in person, or other means.
E.O.E. The Town of Little Elm does not discriminate on the basis of race, color, national origin, sex, religion, age, disability or military service in employment or the provision of services.
Expected salary:
Location: Little Elm, TX
Job date: Thu, 26 Sep 2024 22:09:15 GMT
Apply for the job now!
[ad_2]
