Join Us AS IT Desktop Support. Help Desk
Company: CDI Engineering Services
Job description: Overview:“Together We Make Life Better”. Our quality engineering, sustainable solutions and safety record inspire everything we do. Our diverse and inclusive workforce allows all employees to feel valued and safe to give their opinions and improve our company.CDI Engineering Solutions is a multi-disciplinary engineering organization offering a full range of integrated engineering design, project support, procurement and construction management services to the energy and chemicals industries. Position Summary:We are looking for someone to supplement our current IT Service Desk. The skills that we need to look for are desktop support/help desk experience, experience in customer service, technical knowledge, communication, experience in imaging computers utilizing SCCM (It’s not a deal breaker. This process can be learned.), experience with IT ticketing systems (Our ticketing system will have required training.), and IT projects/medium to large-scale Windows OS migrations. Next year we will have to replace about 90-100 computers as part of a Windows 11 migration project. Responsibilities:Diagnosing and resolving technical issues involving computer hardware, PC repair, and basic networking, ensuring our team stays connected and productive, both onsite and remotelyExhibiting resourcefulness and a keen problem-solving aptitude to tackle both new and critical technical challengesDeploying, configuring, and supporting a wide range of operating systems and applications across both desktop and web platforms, promoting an agile and adaptable work environmentUpholding our commitment to information security, safeguarding systems, and devices against emerging threatsDelivering outstanding customer service and support, prioritizing tasks efficiently to meet the diverse needs of our teamDemonstrating an insatiable desire to learn and adapt to new technologies, driving continuous improvement and innovation within our IT landscapeHigh ability to manage ongoing projects with support tickets and a constantly changing environment.Answering phones, emails, and chat queriesManaging and prioritizing help desk ticketsAssisting customers efficiently and effectivelyRunning diagnostics and troubleshooting simple problemsSetting up computer hardware, software, and networksFollowing up with customersRunning standard or specialized IT reportsWriting and editing training manuals or help desk contentBeing a point of contact for all IT-related questions at the user levelEnsuring the optimal running of all systems. Qualifications:Computer Science, Information Technology, or related field, or 5+ years of equivalent experienceProficiency in computer hardware diagnostics and PC repair, including accessories and computer peripheralsStrong understanding of networking concepts and troubleshooting information and dataExperience in deploying, configuring, and supporting operating systems and applications on desktop and mobile platformsExperience with O365, Active Directory, Azure\Entra, and similar Microsoft applicationsAbility to work in a team environment as a technical resource or a primary stakeholderAbility to manage projects and provide updates to the Help Desk Manager and CIOFriendly demeanor with the ability to teach users and fellow Desktop Support AnalystsHaving the capability to lead by example and make informed decisions at all levelsA willingness to do independent research and ask questions whenever possibleCapability to take remote calls in a respectful and enthusiastic mannerProven working experience in providing Help Desk supportProficiency in EnglishWorking knowledge of help desk software, databases and remote controlStrong client-facing and communication skillsAdvanced troubleshooting and multi-tasking skillsCustomer service orientationStrong understanding of operating systems, software, and devicesProblem-solving skillsAnalytical skills with PatienceSCCM, IT Ticketing Systems, Computer Imaging, Microsoft Office Education Requirements:Computer Science or Information Technology degree preferredEEO Statement:CDI Engineering Solutions, LLC (“CDI”) is an equal opportunity and affirmative action employer committed to promoting diversity, equity, and inclusion in our workplace. We do not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, veteran’s status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.In compliance with federal law, all candidates hired will be required to verify their identity and eligibility to work in the United States and to complete the required employment eligibility verification form after acceptance of a formal CDI offer letter through our onboarding system. Fraud Alert:Please be aware that there have been instances of fraudulent job offers being made in the name of CDI unauthorized representatives or organizations. We want to make it clear that CDI will never ask for any type of payment information during our interview process. Additionally, please note that all email communications from CDI will only come from our business email addresses, which end in ‘@cdicorp.com’. If you receive any suspicious job-related emails from any other domain, please do not respond to them and disregard any requests for personal or financial information. If you have any concerns about the legitimacy of a job offer or communication, please contact us through our website.
Expected salary:
Location: Geismar, LA
Job date: Sat, 07 Dec 2024 06:48:05 GMT
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